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Executive Assistant to the COO


Req ID#:  382716

US

Job Description: 

Overview

 

Are you excited about working for a company with a large global footprint and diverse population? As the Executive Assistant to the Founder and Global COO of Foundever, this role supports the global COO, SVP Corporate HR, and General Counsel in managing daily operations, strategic initiatives, and administrative tasks. As a key global liaison between the COO and internal/external stakeholders, you have a unique opportunity to touch on the organization's crucial aspects, and collaborate by providing exceptional support and ensuring smooth communication and coordination in a large global company.

 

As a self-driven administrative professional, the ability to work and adapt quickly while ensuring accuracy will be critical. Foundever is a global organization, and our industry is changing rapidly. This role requires a high level of professionalism, discretion, organizational skills, and the ability to anticipate needs and proactively solve problems. You will manage detailed global calendars and travel itineraries, coordinate meetings, expensing, and special events. This role offers the opportunity to support a company’s co-founder in a culture of creativity, connection, and commitment.  #LI-Remote   

About Foundever

 

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

 

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. 

 

  • Winner of Comparably’s Award for Best Global Culture in 2024, 2022 and 2021 
  • Gold Stevie Award Winner for Great Employers 
  • We foster an exciting culture of creativity, connection, and commitment.  

 

Read more about our culture: Foundever™ Stories. 

Responsibilities

 

  • Provide executive administrative support to COO, SVP Corporate HR, General Counsel. 
  • Serve as the primary point of contact for the COO, managing correspondence, scheduling meetings, and coordinating calendars across multiple global time zones to optimize time management.
  • Arrange travel itineraries, accommodations, and logistics for the COO, including domestic and international travel.
  • Coordinate meetings, including arranging logistics, creating/maintaining agendas, and material preparation ensuring accuracy, completeness, and confidentiality.
  • Act as a liaison between the COO and internal teams, departments, and external stakeholders, facilitating communication and ensuring alignment on priorities and initiatives.
  • Anticipate the needs of the COO and proactively handle administrative tasks, including expense reports, calendar management, document management, and other ad hoc requests.
  • Coordinate special projects and initiatives on behalf of the COO, collaborating with cross-functional teams to achieve objectives and deadlines.
  • General administrative functions include but are not limited to ordering supplies, making copies, scanning, arranging courier service and handling incoming and outgoing mail/packages.

Qualifications

 

  • 5+ years of experience as an executive assistant supporting global senior leaders in a fast-paced environment.
  • High level of organizational and time management skills, with the ability to prioritize tasks and multitask effectively.
  • Excellent communication and interpersonal skills, with the ability to interact professionally with individuals at all levels of the organization.
  • Strong attention to detail and accuracy in managing calendars, scheduling meetings, and preparing documents.
  • Proficiency in Microsoft Office, Teams, WhatsApp, Concur, and willingness to learning additional office and communication tools as needed.
  • Discretion and professionalism in handling confidential information and sensitive matters.
  • Adaptability and resourcefulness in solving problems and navigating complex situations.
  • Ability to work well in both team-oriented and self-directed environments.
  • Ability to complete work quickly, react with appropriate urgency to situations that require a quick turnaround, and take effective action.
  • A "can-do" attitude.
  • Bachelor’s degree in Business Administration, Communications, or a related field is preferred but not required.
  • Ability to travel 10%, domestically and internationally. 
  • Ability to work in office 1-2 days per week, and more as required to perform on site tasks.

Our Perks

  • Competitive salaries, benefits, 401K contribution matching and paid time off. 
  • Onsite and remote work at home available (depending on the market). 
  • Growth opportunities through various development programs. 
  • Employee discounts. 
  • Excellent work culture. 

 

Salary Range 

The base pay range for this position in the United States is $70,000 - $90,000 per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.  

Pre-Employment Requirements

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years. 

 

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. 



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