Facilities Coordinator -Onsite in Fayetteville

About Us

About Foundever™ 

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   

Job Summary

Summary of Responsibilities 

• The Facilities Coordinator shall be primarily responsible in performing below essential functions: 
• Responsible for coordinating day to day general cleaning and orderliness of the site.  
• Responsible for coordinating vending machine service and service/repairs of other facility equipment & facility critical equipment.  
• Performs general maintenance work (civil, painting, electrical, mechanical & plumbing). 
• Performs emergency maintenance/repair 
• Knows how to read/translate/interpret plans (electrical, electronics, mechanical, plumbing, as-built, architectural) 
• Assist with major project renovations and coordination with building personnel and other departments 
• May provide direction or assistance with building admin / landlord.  
• Monitors site utilities and provides control, analysis, and assist in forecasts of consumption based on budget. 
• Monitors compliance of preventive & corrective maintenance, as well as condition of equipment and other systems within the building 
• Initiates meetings with PMO, vendors, and stakeholders to ensure 100% uptime of lessor, Landlord and Sitel owned equipment 
• Abreast on site equipment maintenance history to provide technical assistance to contractors, engineers and Facilities leads/stakeholders 
• Reviews and recommends possible improvement 
• Works in accordance with general safety principles.  
• Ensures compliance with 5S Standards 
• Back up during absence of supervisor. 
• Ensures, Monitors and Implements the sustaining of the Sitel site standards 
• Plans, develops and coordinates new ideas/projects with the supervisor/manager. 
• Ensures records are maintained & updated regularly & consistently 
• Ensures the efficiency of the following administrative duties: 
• Lockers & Pedestal, site cabinetry maintenance, monitoring and issuance 
• Management of housekeeping personnel 
• Review & maintains tracker of billable & account payables 
• Handling of the following: 
• Events assistance 
• Provides assistance & guidance to health & safety requirements as well as 5S standards 
• Assisting with the preparation of logistics/details of special events & client visits 
• Client visit assistance 

Primary Job Responsibilities

• Assists to ensure site readiness (overall cleanliness, organization and orderliness) 
• Pantry, Restroom, Office Supplies, Facilities Supplies for repair & maintenance 
• Maintenance, tracking, inventory, stocking, releasing of supplies 
• Ensures that there is ample and sufficient (safety) stock of supplies. 
• Perform other duties as assigned. 

Position Qualifications  

• Possess Strong Emergency Responsiveness 
• Possess strong critical thinking 
• Possess strong pro-activeness with communications and action 
• Possess knowledge in troubleshooting/problem-solving skills on the various facilities equipment, critical or not critical 
• Possess basic computer skills (Word, Excel, PowerPoint, etc.) 
• Possess well developed communication and presentation skills 
• Must possess maturity as this person requires dealing with a diverse group of people & stakeholders 
• Can work independently. 
• Able to function and comply with different work shift assignments & site mobility 
• Possess patience, courtesy & discipline 
• Possess assertiveness, is detail & process oriented 
• Must be in excellent physical condition 

Experience Target:   

• Must have at least 2 years relevant experience. 
• Experience with high volume administrative / production environments 
• Thorough knowledge of functional area and department processes 
• Experience with stakeholder communication is a plus 
• Experience with multiple facilities or related industries is a plus 
• Experience with BPO setup is a plus 

Education: (if beyond High School or equivalent):   

• Preferred A degree in Engineering, Architecture or Property Management or  
• Or at least with National Certificate (Electrical, Mechanical, Plumbing, HRM, Civil, Electronics). Licensed is a plus. 

Skills/Knowledge/Abilities

Education

Experience Target

Specialized Certifications