🚀 Join Our Team at Foundever! 🚀

Are you looking for a management position in a dynamic environment that allows you to enhance your skills and gain valuable experience in the customer experience (CX) industry? We are a global leader with over 170,000 amazing associates worldwide, and we’re now looking for you to join our team!

🌟 Quality Analyst - German Speaking 🌟

🌟 Location: Gdańsk hybrid 🌟

Why Apply for the Quality Analyst Position?

💻 Comfortable working conditions from our modern office in Gdańsk in hybrid mode.

🚀 Career advancement: Regular training, mentoring, and promotion opportunities – 92% of our managers started as consultants!

🌟 Great atmosphere: Friendly team, corporate events, and team-building activities. Feel like part of our community.

Your Daily Responsibilities:

✅ Performance Monitoring: Monitor CSR performance daily through call evaluations to ensure adherence to service quality standards.

✅ Constructive Feedback: Provide appropriate feedback to CSRs on service quality, focusing on adherence to procedures and scripts to improve caller interactions.

✅ Collaboration: Attend meetings with supervisors and project leaders to discuss monitoring outputs and collaborate on improvement initiatives.

✅ Reporting: Prepare and provide relevant information for monthly quality reports, assisting in identifying areas for improvement.

✅ Training Collaboration: Give feedback to the training department to ensure new agents are trained on quality issues identified during monitoring.

✅ Compliance: Understand and ensure adherence to all company and client security policies, providing necessary training to team members.

What We Expect from You:

🌍 Language: Fluent in German (C1/Native) and good knowledge of English (B2-C1).

💼 Experience: Minimum of 12 months call center experience, preferably as a Product Specialist or Mentor with successful coaching and management of others.

🔍 Skills: Strong verbal and written communication skills, organizational abilities, and effective project management.

🌞 Personality: Motivated, enthusiastic, and eager to contribute.

Additional Assets:

📝 Problem-Solving Skills: Ability to influence behavior and provide constructive feedback for performance improvement.

💪 Independence: Capability to work with minimal supervision while multitasking effectively.

🔍 Detail-Oriented: Keen eye for detail in assessing call quality and ensuring compliance with policies.

What We Offer:

💸 Performance Bonuses: Up to 10% of your salary based on KPI achievements.

💸 Benefit Package: Co-funding for glasses and vacations, employee referral programs, and vouchers for various occasions.

💊 Private Health Insurance with Medicover for employees.

🏆 Multisport Card and internal Everbetter program promoting a healthy lifestyle.

📈 Career Development: Opportunities for training and collaboration across international locations.

💙 Mental Health Support: Access to professional psychological assistance, stress management workshops, and educational materials to support your well-being.

Working Conditions:

📜 Type of Employment: Employment contract or mandate contract for students under 26.

🏢 Work in Our Modern Office: Hybrid work from our modern office in Gdańsk.

⏰ Don’t wait! We are looking forward to your application! ⏰