Team Manager with German and English
Team Manager with German and English
Gdansk, Poland, PL
About us:
🚀 Join us at Foundever! 🚀
Foundever is one of the lead companies in bussiness process outsourcing (BPO), digital marketing, growth and talen management, innovative technologies, consulting and analytics!
Your tasks will involve:
✅ Leading, managing, overseeing and supporting a team of Customer Service Agents;
✅ Ensuring the Team fulfills KPI’s set by clients;
✅ Facilitating clear and efficient communications;
✅ Rewarding Agents for best results;
✅ Participating in the recruitment and induction processes
This job is for you if:
🏠 You are able to work stationary in Gdańsk;
🌍 You have fluent command of spoken and written German (C1) and English (B2) (Both);
📋 You can effectively manage a team, offer constructive feedback, oversee processes and growth;
😇 You have excellent manners and high personal standards;
🌞 You are motivated and growth oriented;
💻 You are no stranger to MS Office software;
💡 You think logically, and are good at problem-solving and introducing improvement solutions;
📈 You have at least 12 months of experience with Customer Service positions. Product Specialist, Trainer and/or Mentor experience is a plus as well.
Join us and you will be able to:
📝 Grow and develop, 92% of our Management started their journey in Customer Care;
💪 Receive appealing social bonuses (Multisport card, access to private healthcare);
🤝 Work in a great team with an amazing atmosphere.
What else should you know?
💸 Additional vacation funds or co-financing new glasses is a standard for us, if you are a parent, your children can count on holiday gifts from our company Santa.
🏆 We have internal programs promoting a healthy lifestyle;
📈 We offer access to broadly developed training platforms. Growth of our employees is important to us.
⏰ Do not wait! We are excited to hear from you! ⏰
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