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WORK FROM HOME Customer Service (Call Centre - Inbound) Banking industry

Req ID#:  366356

Gold Coast, Queensland, Queensland, AU

WORK FROM HOME Customer Service (Call Centre - Inbound) Banking industry

Customer Service

About the position

We are currently recruiting Customer Service Representatives to join our team of incredible people.  Apply to be a part of our WORK FROM HOME Inbound Team where delivering exceptional customer service is a passion and a natural part of who you are.  It's in your DNA!  We want people who have an excellent personality, empathy and strong work ethic.

Our people are our greatest asset. Once you join our team, we invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals.

You will answer inbound calls and assist with general banking enquiries from existing customers.  This can range from credit cards, transaction/savings accounts, and online banking.  

These can include:

  • Providing customer account balances
  • Replacing debit and credit cards
  • Closing credit card accounts
  • Updating personal information
  • Resetting online banking passwords and reactivating SMS protect
  • Investigating unusual transactions and loading disputes if necessary
  • Triaging fraud enquiries
  • Load complaints and capture customer feedback
  • Providing customers accurate information
  • Following strict identification guidelines

There are no sales or up selling/cross-selling involved in this role.

Please note:  The work from home opportunity is subject to meeting job score card requirements which include attendance, assessments, trainer evaluation and class performance.

About you

  • Call centre experience is a PLUS but not essential
  • Customer service experience in any industry
  • Demonstrates resilience to work in a fast paced environment and cope with tough conversations
  • Able to work from home - must have stable internet connection and a quiet office space in order to service our customers to a high standard 
  • Ability to complete the 9 week paid training and work from home assessment and preparation period from our Varsity Lakes office
  • As we are a 24/7 call centre you will rostered as such, therefore open availability is required
  • Must live locally for regular access to our on-site IT service - ALL computer and phone system equipment will be provided!
  • Must be able to attend 100% of the training so we can set you up for success when you work from home - See training and preparation schedule below:
    • Week 1 & 2 (classroom training) Monday to Friday 8am to 8.30pm
    • Week 3 to 9: (nesting period/work from home preparation period in the call centre) Monday to Friday rostered between 7am and 8.30pm

About us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

All applicants must have full working rights in Australia and undergo full background screening.

WORK FROM HOME Customer Service (Call Centre - Inbound) Banking industry

Job Segment: Call Center, Bank, Banking, Customer Service, Finance

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