About us

Foundever  is a global leader in customer experience (CX), supporting 750+ of the world’s biggest brands with over 170,000 team members worldwide.

We’re more than just a workplace – we’re a place where you can grow, learn, and feel truly supported.

About the role

Ready to launch your career in banking — no prior experience needed? As a Customer Service Representative, you'll support customers through online chat, answering questions about credit cards, mortgages, and general banking.

No cold calling. No selling. Just meaningful conversations that help people every day.

About you

We’re keen to meet candidates who:

• Have customer service experience (a plus, but not essential)

• Are confident using computers and typing quickly

• Have an interest in banking or finance

• Are Work & Holiday visa holders, students, career changers, or simply great communicators!

• Can commit to 2 weeks of full-time, in-person training

What you will do

Chatting with customers online to:

• Answer account and transaction questions

• Assist with credit card and mortgage enquiries

• Troubleshoot banking issues
   No sales involved – just helpful, supportive service.

Training period (on-site)

· 2 Weeks: Classroom training, Monday–Friday, 8:30 am–5:30 pm

Roster rosters

· Monday–Friday, 8:30 am–5:30 pm

· Part-time roles available (part-timers must be available full-time during the first 2 weeks of training)

What we offer

• Full-time comprehensive training
• Private healthcare policy discounts
• Staff perks – access to platform with discounted products and services
• Performance based incentives*
• Monthly social engagement activities

Important Information

• 100% attendance is required during training

• Must have valid Australian work rights (student & WHV holders welcome!)

• Police check and background screening apply

Start your journey with Foundever today! Speak to our recruitment team to learn more.

*Terms and conditions apply.