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Team Leader - GGN

Team Leader - GGN

Req ID#:  414181

Gurgaon, India, India, 122003

Job Description: 
  • Team management experience
  • communication skills- B2 High/C1 Level
  • Minimum of 1 years’ experience within a contact Centre environment as a Team  Manager
  • Experience within customer services(Voice process)
  • Excellent leadership and communication skills
  • Should be comfortable with rotational shifts & Week Offs 
  • Strong coaching and people-development skills through call listening, quality feedback, etc.
  • Ability to deal with demanding customers and escalations
  • Energetic and motivating individual
  • Creative thinking
  •  Education
  • Graduate

  1. Team Leader – Travel Process (Inbound)

    📍 Gurgaon (Sector 30)

    ✈️ Travel/Ticketing experience mandatory (Amadeus/GDS/Sabre)

    👥 Minimum 1 year TL experience

    🕒 24/7 shifts | 2 days off

    Education              :   HSC /Grad

    Experience            :   Minimum 1 year of experience as a TL / Customer Service Experience (Inbound)

    Background           :   BPO Experience

    Experience Target :   Experience in handling team; have managed clients; hands on excel and people management skills

    Skills                    :   Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage

    Notice Period        :   Minimum 15 days or immediate

  • Team management experience
  • communication skills- B2 High/C1 Level
  • Minimum of 1 years’ experience within a contact Centre environment as a Team  Manager
  • Experience within customer services(Voice process)
  • Excellent leadership and communication skills
  • Should be comfortable with rotational shifts & Week Offs 
  • Strong coaching and people-development skills through call listening, quality feedback, etc.
  • Ability to deal with demanding customers and escalations
  • Energetic and motivating individual
  • Creative thinking
  •  Education
  •  Graduate


Job Segment: Call Center, Manager, BPO, Customer Service, Management, Operations

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