HR Support Specialist - Bilingual French/English

Overview

As a French bilingual HR Support Specialist in Canada you will be part of the People Services team and support our employees, managers and HR team members via telephone, live chat or our internal case management system with any HR related questions. You will adhere to all Foundever and Legacy Sykes/Sitel Group policies on ethics and integrity and respond to routine questions pertaining to HR forms, records, policies, and/or procedures. This position requires English and French fluency.

About Foundever

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Supporting +9 million customer conversations every day in +60 languages across 45 countries,

Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. 

• Winner of Comparably’s Award for Best Global Culture in 2022 and 2021 

• Gold Stevie Award Winner for Great Employers 
• We foster an exciting culture of creativity, connection, and commitment.  

Read more about or culture: Foundever™ Stories. 

Responsibilities

• Adhering to Foundever and Legacy Sykes/Sitel Group policies on ethics and integrity you will respond to routine questions from our employees, managers and HR team via telephone, live chat or internal case management system pertaining to Human Resources forms, records, policies, and/or procedures.
• You will and escalates as any appropriate issues to supervisor, manager or Tier 2 team.
• Enter and ensure that documentation is accurate and maintained in the appropriate case management system and in accordance with HR Shared Services, Company, and regulatory compliance requirements.
• Interact and effectively communicate with various HR Shared Services team members, internal customers, other HR groups and third parties as needed.
• Establish and maintain solid working relationships across HR in Canada and all levels of management to ensure consistency and sharing of HR best practices, solicit information and feedback and keep all parties apprised of common issues.  
• You may perform other additional duties and responsibilities as assigned.

Qualifications

• You are English-French (bilingual), required.
• You have minimum 1-2 years of experience in customer service with any general HR policies/procedures.
• You have some knowledge of human resources fundamentals and experience with Canada and US employment law, relevant statutes and guidelines and best practices. 
• You have some previous experience with Live Chat and Email/Case Tracking and Microsoft Office suite and know when to escalate complex questions for guidance or handling.
• Excellent communication skills using verbal via the telephone and written communication.
• Ability to manage multiple tasks, demonstrate flexibility, organization skills, attention to detail and follow up.
• It is a plus if you have experience with SAP SuccessFactors, UltiPro, Kronos, Kenexa and/or Case Tracking tools.
• Some college education preferred but not required.

Our Perks

• Competitive salaries, benefits, 401K contribution matching and paid time off. 
• Onsite and remote work at home available (depending on the market). 
• Growth opportunities through various development programs. 
• Employee discounts. 
• Excellent work culture.  

Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work.

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Foundever is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.