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Salary: £28,002 per annum (monthly pay)

Opening Hours: Monday to Friday, 08:00 to 20:00 (no weekends)

Contract Type: Permanent, full-time (37.5 hours per week)

Training: 4 weeks, Monday to Friday, 09:00 to 17:30

Location: Mitre House, 1 Canbury Park Road, Kingston upon Thames, KT2 6LZ

Start Date: 31 January 2025

Ready to be part of something bigger? Step into an exciting role on the Foundever® team at our Kingston location where every day is a new opportunity to make an impact and grow your career.

Role Overview

As a Customer Service Advisor for our client, you will provide software support to accountants, small business owners, and self-employed individuals in the UK.

You will be pivotal in delivering an awesome product and service experience for our client’s customers using a suite of online products in the most optimal way. You’ll be a customer ambassador who lives and breathes our values and is passionate about creating a uniquely positive experience while reducing customer friction.

You’ll have a customer-backed mindset, combined with strong problem-solving abilities and empathy to deliver an unrivalled experience that reinforces customer love for our client’s products and help to actively recommend them to others.

As part of the role, you will be handling enquiries from customers who use our client’s accounting software. Having an existing understanding of accounting software is an advantage, but not essential.

What skills do you need to be successful?

Excellent Communication: Ability to clearly and effectively communicate with customers both written and verbally in English

Active Listening: Attentively listen to customers and understand their needs and concerns

Problem Solver: Ability to quickly identify and resolve customer issues or complaints

Patience: Ability to remain calm and composed when working under pressure

Adaptability: Ability to handle a wide variety of customer interactions, adjusting communication styles as necessary

Teamwork: Work effectively with colleagues and other support teams

Sales: Ability to identify opportunities to upsell or cross-sell products or services that meet the customer's needs, while maintaining a focus on customer satisfaction

Who are we looking for?

We are looking for individuals with contact centre experience (essential), and some experience in sales (desirable, but not essential).

You’ll ideally have a background in either: accounting packages/finance, IT support, customer service or sales experience (in a contact centre), or administration. Remember, we provide comprehensive training for this role so you don’t need to meet all of our requirements.

Please note you must have no unspent criminal convictions or sanctions to be considered for this role.

Why work for Foundever®?

At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments.

If you would like to have the opportunity to work with our varied and well-known brands; would like to be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and have a balanced work/life pattern and competitive salary, then we want to hear from YOU!

Application Process

If you have a customer-first attitude and a passion for helping others, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and ensure you’ve included an up-to-date copy of your CV.

Once we’ve received your application, you can expect to go through the following steps:

• Short Screening Questionnaire: You’ll be invited to register a careers account with us and will be asked a few short questions to check your eligibility for this role.
• Recruiter Call: Meet with a Foundever® recruiter who will get to know more about you and your experience. This is also a great time to ask us any questions you may have!
• Online Assessment: Complete our quick and simple online assessment, designed to test your problem-solving abilities and how you may approach some real-world customer scenarios.
• Face-to-Face Interview: Attend an in-person interview and assessment with our team. This can take up to two-hours to complete, so you’ll need to plan accordingly.

If we feel there is a fit, we’ll extend an offer of employment to you conditional upon certain background checks being completed.

Apply Now! We look forward to reviewing your application.

Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever®, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.