Key Details!

• Salary: £28,002per year – Monthly paid (equates to an hourly rate of £14.36 per hour)
• Schedule: 37.5 per week – Monday – Friday 08.00 – 20.00
• Contract length: 37.5 hrs p/w – Permanent
• Training: Training onsite – 4 weeks, Monday to Friday 9am-5.30pm
• Production: Onsite only, in our Kingston-Upon-Thames office.
• Location: Mitre House, 1 Canbury Park Road, KT2 6LZ
• Expected start date: 4th October 2024
• Onsite Assessments from: 5th September 2024

The role

As Customer Service Advisor you will be pivotal in delivering an awesome product and service experience for customers using our online suite of products in the most optimal way for our customers and the business. Be a customer service ambassador who lives and breathes our values and is passionate about creating a uniquely positive customer experience while reducing customer friction.

The Customer Service Advisor role in our teams has a customer backed mind-set, combined with strong problem-solving skills and customer empathy to solve for customers and deliver an experience so profound that customers love using our products and actively recommend us.

Skills Requirements

Good communication skills: The customer service role requires the ability to clearly and effectively communicate with customers both written and verbally in English.

Active listening skills: The customer service role requires the ability to attentively listen to customers and understand their needs and concerns.

Problem-solving skills: The customer service role requires the ability to quickly identify and resolve customer issues or complaints.

Empathy: The customer service role requires the ability to understand and relate to the customers perspective.

Patience: The customer service role requires the ability to remain calm and composed

Adaptability: The customer service role requires the ability to handle a wide variety of customer interactions and adjust communication style as necessary.

Positive attitude: The customer service role requires the ability to remain positive and upbeat even during difficult customer interactions.

Strong teamwork skills: The customer service role requires the ability to work effectively with other associates and support teams.

Sales: This role requires the ability to identify opportunities to upsell or cross-sell products or services that meet the customer's needs, while maintaining a focus on customer satisfaction.

Experience Requirements

The customer service role requires experience in fields like:

• Accounting packages or Finance
• IT support
• Customer service experience
• Sales
• Admin work

How To Apply

If you share our values and passion for Customer Service, we’d love to hear from you so please click and apply with an up-to-date and detailed CV.

Please note that the recruitment process requires you to be present on our site for a Group Assessment that will take around 2 hours.

Why work at Foundever?

At Foundever, we work with clients across a multitude of industries such as, retail, health care, hospitality, catering, sports, office, government and many others. Foundever securely connects brands with their customers 9 million times daily in +60 languages. Our global footprint makes us one of the few true global players in the industry.

If this really interests you and are attracted in pushing yourself to a great earning potential, then please, apply now and our Recruitment Team will be more than happy to speak with you.

What are you waiting for? Start your Foundever journey and click apply!

Creativity, Commitment, Connection at Foundever Group

Everyone’s Welcome

Foundever Group is an equal opportunity employer. We value our diversity and we’re committed to making Foundever a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Foundever™ and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.