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Salary: £27,787.50 per annum plus commission, paid monthly

Working Hours: Monday to Friday, 09:00 to 17:30

Contract Type: Permanent, full-time (37.5 hours per week)

Training: 2 weeks, fully paid

Location: Kingston upon Thames, KT2 6LZ (hybrid working available post-probation)

Start Date: November 2025

Are you an ambitious and sales-hungry individual ready to take the next step and grow your career? Foundever® and Constant Contact are looking for a talented Sales Development Representative (SDR) to join our growing team at our location in Kingston upon Thames!

Please note that we are unfortunately not able to offer sponsorship for this role.

Overview

As a Sales Development Representative with Foundever® and Constant Contact, you’ll be the first point of contact in our sales cycle, responsible for inbound follow up or outbound prospecting into partner ecosystems, identifying qualified business opportunities, and fuelling the sales pipeline for Constant Contact’s Indirect Sales team.

We are looking for a self-starter, seeking a career in sales, who thrives on cold outreach, exceeds activity goals, and brings a blend of hustle, curiosity, and professionalism to every interaction.

Primary Responsibilities:

Inbound Lead Engagement

• Effectively and quickly respond to inbound inquiries and marketing-qualified leads (MQLs) via phone, email, and chat.
• Qualify leads based on customer fit, business needs, and buying signals.
• Guide prospects through the early stages of their journey, delivering a positive first impression of Constant Contact.
• Coordinate and schedule meetings with Account Executives (AEs) to move qualified leads further down the funnel.
• Maintain a high speed-to-lead response time and actively monitor lead queues and routing.

Outbound Prospecting and Expansion

• Make at least 75 outbound calls per day (while maintaining an omni-channel approach) to target accounts, re-engagement lists, and dormant customers.
• Activate net-new and existing clients by clearly communicating the value of Constant Contact’s platform.
• Overcome objections and build trust with prospects through consultative outreach.
• Identify and qualify upsell and cross-sell opportunities within the existing customer base.
• Reignite underutilized or inactive accounts with relevant messaging and value-driven engagement.

Sales Operations and Continuous Improvement

• Log all activity and maintain accurate, up-to-date prospect data in Salesforce CRM.
• Use sales engagement tools (e.g., Salesloft, Outreach) for efficient outreach and follow-up.
• Work with SDR leadership to refine lead scoring models, routing rules, and playbooks.
• Collaborate cross-functionally with marketing, customer success, and sales to provide feedback and enhance pipeline quality.
• Participate in weekly reviews to assess performance metrics, discuss challenges, and iterate on strategies.

About You

It’s important that you are a highly-driven individual with a ‘go-getter’ attitude and an ability to bounce back quickly from potential setbacks or challenges. You’ll thrive working under pressure in a fast-paced, dynamic environment, while being able to stay organized and balance multiple priorities. Crucially, you’ll have a natural hunger to immerse yourself with our Client’s service to become an ambassador for what they do.

It is essential that you have passion for sales and business development alongside a naturally curious and coachable mindset. To succeed in this role, you’ll need to be an excellent communicator with the ability to persuade others. Impeccable time management skills are also key for this role.

Who are Foundever® and Constant Contact?

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Constant Contact is an innovative provider in digital marketing solutions, empowering small businesses and nonprofits to grow and thrive. Supporting hundreds of thousands of customers worldwide, its suite of online tools helps organisations connect with their audiences through powerful email marketing, social media tools, and automation.

Why work at Foundever®?

At Foundever®, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Your working life is how you spend a large proportion of your time, so why not spend it realising your potential? We focus on you, and with your drive, look to create your best moments.

If you would like to have the opportunity to work with our varied and well-known brands, be a part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life balance and competitive salary, we want to hear from YOU!

Your Profile and Experience

Go-Getter: Experience working in a sales, business development or marketing environment is strongly desired

Effective Communicator: Impeccable oral and written skills with the ability to be persuasive, adapting your style as necessary

Naturally Curious: Foundational understanding of general business concepts, especially around sales and marketing, with a hunger to learn and grow

Tech-Savvy: Ability to quickly master new software and/or technologies

Time Management: Exceptional organisational skills with the ability to prioritise tasks and meet deadlines consistently

Motivated: Self-motivated, articulate and enthusiastic

Handling: Strong relationship-building skills with both internal and external stakeholders

Apply Now! We look forward to reviewing your application.

Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever® a truly inclusive place to work. We recognized and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Kingston@foundever.com.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.