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Salary: Dependent on experience

Location: Kingston upon Thames, KT2 6LZ

Working Hours: 37.5 hours per week between Monday to Friday, 08:00 to 20:00

Contract Duration: Permanent, full-time

Are you an experienced sales expert ready to take the next step and grow your career? Foundever® is looking for a talented Sales Coach to undertake a new role and drive performance at our location in Kingston upon Thames!

Overview

As a Sales Coach at Foundever®, our people are your customers. You’ll support one of our global software clients, Intuit Quickbooks, a leading accounting software platform used by small business owners and accountants across the globe. Your role will be to ensure sales lead generation is being driven, and that our Experts are equipped with the resources they need to succeed while delivering an unrivaled customer experience to those using the Quickbooks product.

We advocate a People First approach throughout our business with customer experience as our area of expertise. You’ll become an integral role-model and resource for our team, delivering assistance, knowledge, insight and client product updates to our frontline Experts, and will be responsible for leading team meetings, conducting call monitoring and coaching, managing incentives, and certification.

Why work at Foundever®?

At Foundever®, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Your working life is how you spend a large proportion of your time, so why not spend it realising your potential? We focus on you, and with your drive, look to create your best moments.

If you would like to have the opportunity to work with our varied and well-known brands, be a part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life balance and competitive salary, we want to hear from YOU!

About You

It’s important that you are an experienced sales professional and have a demonstrable experience in driving performance within a contact centre environment. You’ll have strong leadership capabilities and a hunger to immerse yourself with our client’s products to become an ambassador for what they do.

It is essential that you have passion for people and sales in order to create an environment for success. Impeccable time management skills and attention to detail are also key to do well in this role.

Primary Responsibilities:

• Drive sales lead generation and ensure client sales metrics are met
• Conduct live call monitoring and listening, and coach Experts to reach their full potential.
• Deliver assistance, knowledge, and product updates to our frontline Experts.
• Manage campaign incentives to reward strong performance.
• Ensure leads are logged correctly in our client’s CRM system.
• Assist in learning and development activities to support the onboarding of new hires and upskilling of existing Experts, including Sales Certification.
• Attend weekly business reviews (WBRs) with our client, including presenting where appropriate.

Your Profile and Experience

Sales Expert: Minimum 2 years’ experience working in a sales coach/supervisory or similar role, within a contact centre environment

Performance Leader: Strong leadership skills with a proven ability to drive sales and influence individuals effectively

Coach: Demonstrable experience in coaching others, providing insights, feedback and assistance

Communication Skills: Impeccable written and oral skills, adapting your style as necessary

Time Management: Exceptional organisational skills with the ability to prioritise tasks and meet deadlines consistently

Presentation: Ability to deliver insights and updates effectively and concisely

Motivated: Self-motivated, articulate and enthusiastic

Handling: Strong relationship building skills with both internal and external stakeholders

Background: No unspent criminal convictions or sanctions

Accounting Software: Experience working with accounting software is desirable

Apply Now! We look forward to reviewing your application.

Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever® a truly inclusive place to work. We recognized and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need use to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.