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Customer Service Associate Bonhams

Req ID#:  368011

Kingston upon Thames, Agent Opening, GB

Job Description: 

About Us

We are currently recruiting for an auction house company as a Customer Service Representative on a permanent basis. This is an exciting new opportunity for someone who is a problem solver, quick thinking and can thrive in a busy role


Primary Job Responsibilities

Delivering Client services for a privately owned international auction house. Founded in 1793, Bonhams hold more than 400 specialist sales a year in 60 different categories at their flagship salerooms in London, New York, Los Angeles, and Hong Kong.

You will be delivering assistance through the auction process from new and existing customers; from registration to collection and shipping of the items from New York and Los Angeles offices. The role requires positive, quick problem-solvers who thrive in a busy and highly visible role, have a passion for the arts and delivering memorable and effective customer service.

Key Tasks & Responsibilities

  • Answering inbound calls, chat and email 
  • Outbound call to arrange shipping method or chase for documentation
  • Maintain knowledge of departments, personnel, department experts, names and titles of senior management and executive officers, as well as branch locations
  • Good communication skills 
  • Deliver the best class service 
  • To develop knowledge of art history and art market

Job Summary

Role details

  • This position is Full time Permanent
  • Your training will be ON SITE for 5 days in Kingston upon Thames – you must be able to commute.
  • This is hybrid role being onsite in the office and working from home
  • This position is working Monday to Friday 14.00-01.00
  • 20% uplift after 11pm


Skills & Knowledge

  • A good standard of general education, professionalism and understanding of compliance environment. Art related studies is preferable
  • Demonstrates exceptional customer handling skills & an understanding of what constitutes excellent customer service
  • Keeps up to date with professional or technical developments relevant to area of responsibility
  • Has the ability to make decisions independently, recognizing when further input or advice is needed
  • Highly computer literate. Knowledge of Microsoft Office, specifically Excel.
  • Good attention to detail and accuracy in work
  • Ability to work under pressure.


Sound like you? Please apply today!




    Experience Target

      Specialized Certifications

        About Foundever

        Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

        Job Segment: Customer Service

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