About us:

This position requires you to be on-site at 112221 Outlet Dr., Knoxville, TN 37932 

Must live with 50 miles of the Knoxville, TN site 

At Foundever, we deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers many products including life, health, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty as one of the largest global providers of CX products. All calls are inbound calls only - no cold calling.  

A Producer Personal lines license is required for this position. 

At Foundever, experience is everything:

An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. Every great customer conversation starts with a great employee experience. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role. 

We believe in investing in our agents and helping them to achieve a career goals. You will have the opportunity to grow within the company and encourage you to do so.

Key Personality Traits:

• High service-aptitude with personal drive to serve/display compassion 
• Fondness of organization, order, and process 
• Natural ability to manage emotions and show resiliency during a stressful situation 
• Dependability 

Core Competencies:

• Customer Service Aptitude 
• Reliability 
• Empathy 
• Critical Thinking 

Skill, Knowledge and Abilities:

• Professional customer service aptitude 
• Basic conflict resolution skills 
• Effective verbal and written communication 
• Active listening skills 
• Demonstrated ability to multitask 
• Ability to navigate system tools to search for answers & information 
• Demonstrated ability to utilize computer systems/data systems 
• Ability to solve complex situations with limited information 
• Questioning and deductive reasoning skills 
• Comfortable with independent studies 

Benefits:

• Pay: From $19.00-20.00/H  
• Expected hours: No less than 40 per week Weekends as needed 
• 401(k) with company matching 
• Medical, Dental, Vision and Wellness Benefits  
• Employee Assistance Program (EAP) 
• Paid Time Off 
• Employee discounts 
• Referral Bonuses 
• Internal Mobility (84% of our managers are promoted within)  
• Bonus Opportunities

Requirements:

• A Producer Personal Lines License is required for this position 
• Please have your NPN ready. 
• Preferred 6 months - 2 years of relevant work experience  
• Must be at least 18 Years of age 
• Must have HS Diploma or GED equivalent 
• Must have open availability during hours of operation 
• Professional customer service aptitude 
• Basic conflict resolution skills 
• Must live with 50 miles of the Knoxville, TN site: 112221 Outlet Dr., Knoxville, TN 37932 

Military Friendly

Foundever™ is a 2024 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. 

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.