Customer Support Global

About the role & our client: 
Our client is a fast-growing international company within the e-finance sector. In this role, you will be working as a English-speaking customer support representative in the client’s complaints department. Your tasks will primarily involve assisting customers via email with issues related to invoices, payment requests, refunds, and general support. Occasional phone calls may also occur. The key objective is to ensure an exceptional customer experience and leave the customer with a positive impression. This role does not involve any sales. 

To ensure the best possible conditions for you to thrive and succeed with us at Foundever, we offer: 

• Fixed monthly salary with an attractive bonus system
• Opportunities for professional development
• Modern, newly renovated office in a central Larnaca location
• Training and education by certified trainers
• Refer-A-Friend bonus – work with friends and get rewarded!
• Health and accident insurance – both at work and during your free time
• Group activities with your colleagues, such as Foundever Fun Day
• Discounts and employee benefits at local cafés, restaurants, shops, and more
• Ongoing support from our local HR team throughout your employment 

To succeed in this role, we believe you: 

• Speak fluent English, German is an advantage  (C1 level)
• Have good knowledge of English (B2 level or higher)
• Possess strong communication and problem-solving skills
• Enjoy working with people
• Are structured, efficient, and thrive in a dynamic work environment
• Are comfortable using computers and digital tools
• Can present a clean criminal record

Meritorious (but not required): 

• Previous experience in customer support
• Experience in service roles (e.g., hospitality or retail)
• Additional language skills such as other Nordic languages, German, Dutch, Turkish, Greek, etc. 

What happens next? 

• After you’ve submitted your application, we will review it.
• If your application proceeds, we will contact you via email to schedule a brief introductory phone call, where we’ll walk you through the next steps.
• You will then be invited to complete our online assessments, which can be done via computer or mobile.
• Finally, we’ll schedule an interview via Teams with one of our recruiters.
• Community, well-being, purpose, and growth are our guiding principles. We hope you’ll want to become a part of our team!