Customer service - Global Complaints

Start date: 16/3 | Location: On-site, Larnaca, Cyprus | Employment: Full-time, 40 h/week, 6-month probationary period followed by permanent contract | Working hours: Monday–Friday, 09:00–17:45 | Salary: Fixed salary + bonus 

About the role & our client: 
Our client is a fast-growing international company within the e-finance sector. In this role, you will be working as a Swedish-speaking customer support representative in the client’s complaints department. Your tasks will primarily involve assisting customers via email with issues related to invoices, payment requests, refunds, and general support. Occasional phone calls may also occur. The key objective is to ensure an exceptional customer experience and leave the customer with a positive impression. This role does not involve any sales. 

To ensure the best possible conditions for you to thrive and succeed with us at Foundever, we offer: 

• Fixed monthly salary with an attractive bonus system
• Opportunities for professional development
• Modern, newly renovated office in a central Larnaca location
• Full relocation package (your flight to Larnaca and airport transfer)
• Free accommodation during your first month (second month costs only €100), or a cash-in-hand bonus if you find your own housing
• Training and education by certified trainers
• Refer-A-Friend bonus – work with friends and get rewarded!
• Sunshine 330 days a year!
• Health and accident insurance – both at work and during your free time
• Group activities with your colleagues, such as Foundever Fun Day
• Discounts and employee benefits at local cafés, restaurants, shops, and more
• Ongoing support from our local HR team throughout your employment 

To succeed in this role, we believe you: 

• Speak fluent Swedish (C1 level)
• Have good knowledge of English (B2 level or higher)
• Possess strong communication and problem-solving skills
• Enjoy working with people
• Are structured, efficient, and thrive in a dynamic work environment
• Are comfortable using computers and digital tools
• Can present a clean criminal record
• Do not have an ongoing debt settlement, active debts to the Swedish Enforcement Authority (Kronofogden), or current payment defaults 

Meritorious (but not required): 

• Previous experience in customer support
• Experience in service roles (e.g., hospitality or retail)
• Additional language skills such as other Nordic languages, German, Dutch, Turkish, Greek, etc.