Global Complaints - Customer support

The role - 

As a customer complaints specialist, you'll be at the forefront of resolving complex customer issues with care, fairness and professionalism, you'll handle complaints across the company's products, ensuring every customer feels heard, supported and treated in line with regulatory and company standards. 

The role is ideal for someone who thrives on problem-solving, values empathy and enjoys working in a fast-paced, customer focused environment. You should have a keen eye for investigation. 

What you'll do - 

Manage and resolve customer complaints via phone, email and written correspondence. 

Investigate issues thoroughly, gathering and analyzing relevant information. 

Deliver fair, timely and complaint outcomes. 

Communicate clearly and empathetically with customers, even in challenging situations 

Ensure all cases meet internal policies and regulatory requirements 

Identify complaint trends and contribute insights to improve customer experience 

Work closely with internal teams to resolve root causes and prevent repeat issues

What we are looking for - 

Experience in customer service, or a regulated environment (financial services preferred) 

Strong written and verbal communication skills

Excellent problem-solving and decision-making ability

High levels of empathy, resilience and professionalism

Ability to manage sensitive conversations and complex cases

Strong organizational skills and attention to detail

Nice to have - 

Experience handling financial services or payments-related complaints 

Knowledge of complaint regulations or dispute resolution processes