Back Office Support Specialist

Foundever Las Vegas is hiring a Back Office Customer Support Specialist. This is a crucial role that provides advanced support and problem resolution to consumers. This role requires attention to detail and strong organizational skills. At Foundever, we deliver top-tier CX solutions globally, managing inbound customer service with integrity and excellence. With 84% of our management promoted internally, we prioritize transparency, respect, and career growth. Join us and advance your career today!

Location Requirements: Must live within 50 miles and be able to work in our Las Vegas site at 420 E Pilot rd., Las Vegas, NV, 89119

Core Responsibilities:

• Resolve escalated consumer issues and communicate updates and resolutions through various channel
• Investigate cases, identify solutions, and make decisions balancing company policies and consumer needs
• Work with teams to address recurring issues and provide training to improve front-line support
• Monitor and identify potentially fraudulent activities
• Document and track all support activities and resolutions in the company's ticketing system

Qualifications:

• 1-3 years of experience in a consumer or technical support role
• Previous experience in a back-office or administrative role preferred
• Ability to multitask and navigate between screens efficiently while assisting customer
• Familiar with data management and administrative tasks
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Associate or bachelor’s degree preferred
• Must pass a criminal background

Work with us and Enjoy:

• $17/h
• M-F 9am – 5:30 work schedule
• 100% paid training
• Benefits including medical, dental, life, and vision insurance
• Employee Assistance Program (EAP)
• 401k retirement plan with company match
• Employee discounts
• Referral bonuses

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.