Account Director - Portugal

Come and work with us.

We're searching for an Account Director to join our team. The Account Management team acts as the conduit between the client and Foundever, understanding the client strategy, ensuring account strategy and delivery. As the relationship owner and builder, the Account Management team retains, grows and diversifies the account.

As an Account Director, your duties include:

• Strategic Growth: developing a complete understanding of account needs, and anticipating account changes and improvements. Driving proposal management with a clear WIN strategy.
• Developing a solid and trusting relationship between clients and Foundever.
• Communicating with clients to understand their needs and explain product value.
• Manage delivery to SOW as One Foundever team.
• Planning account strategy (SWOT, RASIC and governance models).
• Managing communications between clients and internal teams and resolving key client issues and escalations.
• Negotiating and managing contracts with the client (MSA, SOW, renewals, amendments)
• Managing budgets, forecasting, reporting and pricing models of clients
• Working on RFP and RFI processes
• Working with internal teams dedicated to the same client account to ensure the highest quality delivery and all client needs met. 
• Planning and presenting reports on account progress, goals, and initiatives to share with internal stakeholders and client.
• Maintaining updated knowledge of company products and services.
• Acting as the client's representative to ensure that their demands are met with a focus on improving the customer experience.
• Managing changes and projects.
• Developing a complete understanding of account needs, and anticipating account changes and improvements.

To succeed in this role, you will need:

• English (required)
• Other languages (nice to have)
• Clear, open and tactful communication
• Good teamwork & collaboration
• Active listening skills
• Attention to detail
• Client-oriented (client focus)
• Excellent sales & negotiation skills
• Great networking skills
• People management skills
• Effective priority and time management skills
• CRM (e.g. Salesforce)
• Document/Contract management (e.g. Spring CM)
• MS Office (Excel, Word, PowerPoint, Teams)
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Portugal

Experience

• 5+ years in an Account Management role, minimum 3 years as Account Manager
• BPO Industry experience (mandatory)
• Sales (valued)
• Client-facing role experience
• Vertical experience – industries
• Operational experience
• Managing diverse and multi-functional teams remotely
• Proven ability to manage people and accounts, including large scale logo growth in scale and diversification

Benefits.

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!