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We're searching for a Francophone Head of Operations to join our team. This position reports to the Country Leader / VP of Operations depending on the account and scope. The Director of Operations is responsible for overseeing the efficiency and effectiveness of the company’s operations.

As a Operations Director, your duties include:

• Strategic Planning: Develop and implement operational strategies to enhance productivity and efficiency. 
• Performance Monitoring: Track and analyze key performance indicators (KPIs) such as customer satisfaction, service level agreements (SLAs), and quality scores. 
• Team Management: Supervise and provide guidance to managers, ensuring alignment with company goals. 
• Process Improvement: Identify areas for process improvement and implement changes to optimize operations. 
• Client Relations: Maintain strong relationships with clients, ensuring their needs are met and addressing any issues promptly. 
• Budget Management: Oversee budget planning and financial management to ensure cost-effective operations. 
• Compliance: Ensure all operations comply with industry standards and legal regulations

To succeed in this role, you will need:

• 5+ years of leadership experience in a multinational organization.
• French Fluency (mandatory)
• Experience: Extensive experience in operations management within a BPO setting
• Knowledge: Strong understanding of BPO operations, performance management, and industry standards
• Strategic Planning: Ability to plan and set both short-term and long-term business goals, ensuring alignment with the company’s overall objectives
• Problem-Solving Skills: Strong analytical and problem-solving skills to address operational issues and implement effective solutions
• Communication Skills: Excellent verbal and written communication skills to effectively interact with team members, clients, and senior management
• A degree in Business Administration or a related field; an advanced degree is a plus
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal

Benefits.

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!