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French Customer Advisor for a Global Consulting Leader - Lisbon, Portugal


Req ID#:  373462

Lisboa, Portugal, PT

Job Description: 

Come and work with us.

 

Do you want to work with a company that believes in building brighter futures?
Are you French native or fluent with strong English communication skills? 
Looking to make your career in a multicultural environment in the happy and historic city of Lisbon
So we have the perfect opportunity for you!

 

Our client is a global consulting leader helping clients around the world redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being for their people.

 

As a customer service specialist in this project, your daily responsibilities will include:

  • Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
  • Customer relationship management and digitized processing of customer contacts, focused on health insurance.
  • Answer inbound calls and written communication within guidelines/goals established by the client and contact center management
  • Be a first point of contact to handle and resolve cases from policyholders (under group and/or individual contracts) such as  requests for information on contributions, reimbursements and calculations of complementary reimbursements to Social Security, upgrading and/or downgrading, affiliation or deletion of beneficiaries, rights and benefits
  • Complete daily tasks as allocated in an efficient and timely manner
  • Maintain accuracy and security of customer information on the database
  • Identify and escalate issues appropriately
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails
  • Research information and solve problems using available resources
  • Monitor and control numerous concurrent tasks in tandem
  • Proactively and independently work to meet targets and goals

 

To succeed in the role, you will need to have:

  • Native or proficient level of French (C2) (mandatory)
  • Previous experience in customer services and/or banking/insurance is an asset.
  • Computer literate
  • Pedagogy, active listening, personalized follow-up of insured files 
  • Ability to read, understand and explain guarantees 
  • Ability to calculate and/or explain reimbursement calculations
  • Customer-oriented, willingness to provide personalized care 
  • Genuine, unfeigned empathy (human situations and tragic contexts to be taken into account) 
  • Method, rigor, patience, organization, autonomy, involvement
  • Ability to keep calm and clear-headed in critical situations
  • Ability to demonstrate confidence when imparting information or dealing with troubled callers
  • People-oriented, value-added interpersonal skills
  • Strong analytical and empathic skills 
  • Logic and mathematical calculations (arithmetic/percentage) 
  • Experience with policy work, or help resource project management
  • Life experience to apply to managing situations
  • Early adopter of technology
  • Ability to put callers at ease
  • Makes the customers feel confident that their needs are being met
  • Dependable, reliable and able to perform duties with minimum supervision
  • Ability to interact positively with peers and supervisors
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to Lisbon, Portugal (training on site - Sete Rios)

 

Benefits.

 

  • Signing bonus
  • Relocation package
  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture

 

Go further with Foundever™

 

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

 

Apply today! 

 

 



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