Come and work with us.

We are looking for a talented and accomplished French Quality Analyst & Trainer to be responsible for supervising an assigned team to meet or exceed client /corporate goals.

Our client is a global leader in insurance broking and risk management, bringing global, national, and industry-specific solutions.

In this project, your daily responsibilities will include:

• Deliver training to new classes as per client and Foundever standards.
• Build and deliver training updates to existing associates.
• Lead all communication with the client regarding training updates, plans, and feedback.
• Build and maintain strong relationships with the client, ensuring alignment with their expectations and addressing any concerns promptly.
• Take full ownership of the Training Road Map Tracker, ensuring it is consistently accurate, up-to-date, and aligned with program requirements.
• Monitor training progress, identify gaps, and implement corrective measures when needed.
• Provide updates, insights, and recommendations on training matters to drive program success.
• Ensure that appropriate training and development is in place to address client quality initiatives.
• Represent the role in all relevant meetings and conference calls, including Weekly Business Reviews (WBRs).
• Provide relevant information for the Monthly Quality Report.
• Attend and participate in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring and training.
• Act at least half a day per week as a CSR to keep up experience.

To succeed in the role, you will need to have:

• Native or proficient level of French - mandatory
• Computer literate – word and excel intermediate level
• Evidence of effective interpersonal, coaching, and leadership skills. 
• Excellent telephone, keyboard, verbal and written communication skills. 
• Good numeric and verbal reasoning skills. 
• Effective time management.
• Ability to organize and prioritize, set priorities and multi-task.
• Sales Skills.
• People oriented
• An element of gravitas
• Experience with policy work
• Early adopter of technology
• Dependable, reliable and able to perform duties with minimum supervision
• Ability to interact positively with staff at all levels
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal 
• Availability to work 100% from Sete Rios site – mandatory
• Availability to work from 8 AM to 5 PM, Monday to Friday 

Education and experience

• Bachelor’s degree or directly related work experience
• Experience as a Quality, Trainer or similar position

Benefits.

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!