Come and work with us.

We are looking for a talented and accomplished French Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

Our client is a global leader in insurance broking and risk management, bringing global, national, and industry-specific solutions.

As a Team Manager in this project, your daily responsibilities will include:

• Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.
• Continually review and monitor the work performance of all Advisors against agreed KPIs, instigating appropriate corrective action and using performance management tools to manage any shortfall.
• Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPIs.
• Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
• Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
• Facilitate a culture of open and honest two-way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practices.
• Maintain an environment that supports the spirit of teamwork, where Advisors are committed, loyal, and take pride in working for the company; ensure actions from employee satisfaction surveys are implemented and continuously reviewed.
• Coach, develop, and motivate Advisors by providing them with the skills and knowledge to perform their jobs, together with opportunities for skills expansion and career development.
• Continuously monitor Advisor interactions in line with compliance via deskside or remote monitoring across a sample of transaction types, ensuring performance metrics are consistently achieved.
• Ensure accurate and timely communication of any client/campaign issues to the Operations Manager.
• Ensure appropriate actions are taken to improve client satisfaction survey scores.
• Train the team and new hires in procedures and compliance as per client’s needs.

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To succeed in the role, you will need to have:

• Proficient level of French (C2)
• Proficient level of English (At least C1)
• Training and mentoring skills
• Evidence of effective interpersonal, coaching, and leadership skills
• Excellent telephone, keyboard, verbal, and written communication skills
• Good numeric and verbal reasoning skills
• Effective time management
• Ability to organize, prioritize, set priorities, and multi-task
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal 
• Availability to work 100% from Sete Rios site – mandatory
• Availability to work from 8 AM to 5 PM, Monday to Friday 

Knowledge/abilities

• People-oriented
• Sales skills
• Experience with policy work
• Early adopter of technology
• Dependable, reliable, and able to perform duties with minimum supervision
• Ability to interact positively with staff at all levels

Education and experience

• Bachelor’s degree or directly related work experience
• Computer literate – word and excel intermediate level

Benefits.

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!