Come and work with us.

Do you want to work with a worldwide leader in concierge and loyalty services company? 
Are you Italian native or fluent with strong English communication skills? 
Looking to make your career in a multicultural environment in sunny and happy Lisbon? 
So we have the perfect opportunity for you!

Your future project: join our Italian Customer Support team.

Our client is a premier global luxury concierge service that specializes in working with high-net-worth clientele in all markets within the luxury sector (travel, dining, events, etc.).

As a customer service specialist in this project, your daily responsibilities will include:

• Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
• Customer relationship management and digitized processing of clients focused on services such as: traveling (pre-departure travel, personal assistance, medical travel emergency), lifestyle  and personal services, special occasions, referrals & appointment setting, card program information & benefit enrollments, others.
• Perform inbound/outbound calls and written communication within guidelines/goals established by the client and contact center management
• Complete daily tasks as allocated in an efficient and timely manner
• Maintain accuracy and security of customer information on the database
• Identify and escalate issues appropriately
• Compose thoughtful and accurate messages or customize prepared responses to customer emails
• Research information and solve problems using available resources
• Monitor and control numerous concurrent tasks in tandem
• Proactively and independently work to meet targets and goals

To succeed in the role, you will need to have:

• Ability to work the night shift (12:00 AM to 8:00 AM)
• Native or proficient level of Italian (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Courtesy, active listening, availability and personalized follow-up 
• Customer-oriented, willingness to provide personalized care 
• Have attention to detail and quality of service: thoroughness, precision, reliability
• People-oriented, value-added interpersonal skills
• Use of Office and CRM tools 
• Life experience to apply to managing situations
• Early adopter of technology
• Makes the customers feel confident that their needs are being met
• Dependable, reliable and able to perform duties with minimum supervision
• Ability to interact positively with peers and supervisors
• A hybrid working model that requires some on-site training, after which there will be the option to work from home
• Be a local candidate or willing to relocate to sunny Lisbon, Portugal 

Benefits.

• Signing bonus
• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!