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Italian Customer Advisor for a Concierge company - Lisbon, Portugal


Req ID#:  375464

Lisboa, Portugal, PT

Job Description: 

Come and work with us.

 

Do you want to work with a worldwide leader in concierge and loyalty services company? 
Are you Italian native or fluent with strong English communication skills? 
Looking to make your career in a multicultural environment in sunny and happy Lisbon
So we have the perfect opportunity for you!

 

Your future project: join our Italian Customer Support team.

 

Our client is a premier global luxury concierge service that specializes in working with high-net-worth clientele in all markets within the luxury sector (travel, dining, events, etc.).

 

 

As a customer service specialist in this project, your daily responsibilities will include:

  • Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
  • Customer relationship management and digitized processing of clients focused on services such as: traveling (pre-departure travel, personal assistance, medical travel emergency), lifestyle  and personal services, special occasions, referrals & appointment setting, card program information & benefit enrollments, others.
  • Perform inbound/outbound calls and written communication within guidelines/goals established by the client and contact center management
  • Complete daily tasks as allocated in an efficient and timely manner
  • Maintain accuracy and security of customer information on the database
  • Identify and escalate issues appropriately
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails
  • Research information and solve problems using available resources
  • Monitor and control numerous concurrent tasks in tandem
  • Proactively and independently work to meet targets and goals

 

To succeed in the role, you will need to have:

  • Native or proficient level of Italian (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Courtesy, active listening, availability and personalized follow-up 
  • Customer-oriented, willingness to provide personalized care 
  • Have attention to detail and quality of service: thoroughness, precision, reliability
  • People-oriented, value-added interpersonal skills
  • Use of Office and CRM tools 
  • Life experience to apply to managing situations
  • Early adopter of technology
  • Makes the customers feel confident that their needs are being met
  • Dependable, reliable and able to perform duties with minimum supervision
  • Ability to interact positively with peers and supervisors
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to sunny Lisbon, Portugal (work on site)

 

Benefits.

 

  • Signing bonus
  • Relocation package
  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture

 

Go further with Foundever™

 

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

 

Apply today! 

 

 



Job Segment: CRM, Relationship Manager, Database, Technology, Customer Service

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