Come and work with us.

We are looking for a talented Recruitment Trainer & Quality Specialist to join our team.

As a Recruitment Trainer & Quality Specialist your daily responsibilities will include:

• Conduct Audits to monitor performance on a daily basis, by reviewing and evaluating candidates records
• Responsible for Initial training and user creation
• Create action plans to improve performance
• Identify needs of development and elaborate ongoing training plans for recruiters (every recruiter to have minimum 1 hour of formal training each quarter; it can be My Academy)
• Attends and participates in meetings with Team Coordinators to discuss outputs of monitoring
• Give timely and constructive feedback
• Participate in Recruiter Follow Up sessions according to plans created with Coordinators
• Plan Walking Managements
• Stay informed about hiring processes and recommends program changes where appropriate
• Share new procedures with team
• Develop Recruitment contents (Job Overviews, Job Descriptions, Hiring Profiles)
• Act as GOS partner within the team
• Participate in Continuous Improvement activities
• Take responsibility for own personal development
• Contribute to the team spirit and well-being of the whole team and organization

To succeed in the role, you will need to have:

• Advanced English level (C1 at least) with strong verbal and written communication skills
• Additional languages would be a plus: Spanish desirable 
• Strong English verbal and written communication skills
• Strong organizational/time management skills
• Good listening skills 
• Logical and objective approach to quality assessments
• Customer service orientation, analytical and decision making skills
• Flexibility and ability to work in a fast- paced environment
• Stress tolerance
• Ability to influence behavior
• Dependable, reliable and able to perform duties with minimum supervision
• Proactive attitude
• Team work
• Ability to organize, prioritize and multi-task.
• Ability to work with a variety of people from diverse backgrounds
• Ability to make fair and consistent judgments and decisions
• Ability to solve problems and offer suggestions
• Ability to effectively interact with employees at all levels of the organization
• Ability to adhere to all organizational policies and procedures
• Ability to give constructive feedback which lead to performance improvement.
• Able to effectively use Microsoft applications (i.e.: Word, Excel, PowerPoint, Project, Outlook etc)

Education and experience

• Minimum of 6 months call center experience
• Previous quality analysis or coaching/training experience would be an advantage
• Preferable college degree or related work experience

Benefits.

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!