Manager, Cloud Operations- Azure and AWS

About Foundever ™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Remote- US

You Will

As a Manager, Cloud Operations  you will be responsible in leading a Global Cloud Operations team that has deep technical knowledge of Microsoft Azure and AWS Cloud. In this position you will provide technical leadership for the infrastructure engineering team, including planning, coaching, recruitment, selection, performance development and mentoring.

• Able to lead and motivate teams of Cloud Engineers that architect, design, deploy, maintain, and support enterprise Cloud infrastructures
• Applies Servant Leadership principles to enable teams to succeed and perform optimally
• Participates in the definition, planning, and progress tracking towards completion of teams' initiatives, goals, and assignments
• Ensures alignment of teams' activities with business objectives and priorities
• Elaborates and communicates projects' vision and goals, and how they tie into the overall organization strategic objectives
• Elicits and coordinates communication with external teams and entities to bring about clarity of requirements, delivery expectations, and completion timelines
• Identifies risks, escalates issues affecting teams, and proactively coordinates their prompt attention

• Monitors for and works to remove blockers that impede progress
• Helps implement Change Management practices for process execution, standards definitions, and documentation
• Participates in Incident Management activities, as applicable
• Assists on recruiting, training facilitation, and talent retention initiatives.

You Have

• Proven engineering experience in either Azure or AWS. Preferably both.
• Bachelor's Degree in Computer Science, Business Information Systems or related field or equivalent work experience required. AWS/Azure Certifications are a plus.
• Minimum 8 years in Enterprise IT Operations.
• Minimum 5 years working in managing a team that supports production AWS/Azure environments.
• 5+ years developing with scripting languages (e.g. PowerShell, JSON, Python or other applicable language) with at least 2 years focused on Cloud Automation.
• Experience working within a Dev Ops framework using CI/CD and/or Agile.
• Experience with source code repositories (e.g. Github / Gitlab / AWS CodeCommit) and CI/CD toolsets.
• Experience implementing effective monitoring, logging, and auditing of IaaS/PaaS cloud environments to ensure a secure and compliant infrastructure.
• Experience implementing key performance indicators and capacity planning metrics to ensure cost savings opportunities in CSPs are realized.
• Experience Developing/Implementing programmatical controls in relation to security recommendations on current and future AWS/Azure platforms.
• Experience working with SAML 2.0 or higher with integration w/3rd party products
• Practical understanding of ITIL V2/V3, Agile, and Cloud Governance practices.

Our Perks

Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Growth opportunities through various development programs.

Employee discounts.

Excellent work culture.