IT Project Manager

IT Project Manager

Req ID#:  398815

NI, Managua, N

Job Description: 

About Foundever
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Business Unit Summary - Infrastructure (INF)

Department Summary - SS-IT-Client Solutions

Job Summary         

The Information Technology Project Management Office is the business’s Global Partner for delivery of Technology Projects.  The Project Manager has a clear understanding of what it takes to deliver the project objectives by being responsible for leading a project from initiation to handover.  This includes planning, execution, managing resources, scope management, and risk control.

Duties and Responsibilities    
     
•    Lead the planning, execution, and monitoring of all IT projects from initiation to closure
•    Develop and maintain detailed project plans, to both execute the project and monitor its progress. 
•    Manage and motivate project teams to achieve project objectives within scope, schedule, and budget.
•    Identify and mitigate project risks and issues and develop contingency plans to address unforeseen challenges.
•    Compile and present project status reports to stakeholders, including executive management.
•    Effectively communicate project progress, issues, and risks to all stakeholders
•    Use Smartsheet to Manage and maintain project documentation, including scope statements, requirements documents, Risk, Issue and change logs
•    Collaborate with cross-functional teams from within Foundever business stakeholders, vendors and clients.
•    Management of multiple projects at one time

Qualifications - Experience    
     
Technical Competencies
•    MS Office
MS Project, Smartsheet, experience preferable 

Qualifications - Education         
•    3+ years of Project Management experience
•    3+ years of technology experience or IT Project Management experience
•    University/College Degree or relevant experience
•    ITIL, Prince 2, PMP certifications (Preferable)
•    English Fluency (Required)
•    Fluency in additional languages such as Chinese, French, etc. (Preferable)

Qualifications - Other         

•    Self-Motivated
•    Proven experience in leading, motivating and managing cross-functional teams
•    Understanding of project management methodologies and practices
•    Experience with project management software such as MS Project/Smartsheet or similar tools
•    Excellent written and verbal communication skills
•    Ability to effectively manage and prioritize multiple tasks
•    Ability to work independently and as part of a team
•    Strong organizational and time management skills
•    Strong analytical and problem-solving skills

This is a fantastic opportunity for a motivated individual to learn the ropes of carrier analysis and become a valuable asset to our team. If you're eager to learn, contribute, and build a career in the telecommunications field, we encourage you to apply.

 



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