About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Our Core Values are:

• Creativity: Make it simple, lead the change
• Commitment: Aim for better, impact for the good
• Connection: Share experiences, grow together

Some of our Benefits:

• Medical Services
• Educational Reimbursement
• Cafeteria
• ASO Foundever
• Free Parking
• Performance bonuses

Job Summary

Dedicated and customer-focused Travel Associate Representative seeking to utilize strong communication, organizational, and problem-solving skills to assist clients with travel planning, reservations, and customer support while delivering exceptional service and ensuring a positive travel experience.

Requirements

• Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>) (must)
• Availability to work all schedules weekdays and weekends. (must)
• Been able to work at Moravia site. (must)
• A minimum of 6 months overall customer service experience (must)
• Experience dealing with escalations (desired)
• Exceptional speaking and written communication skills in English
• Excellent computer skills

Responsibilities

• Engage with customers and provide answers and recommendations that lead to confirmed air bookings and post-booking purchases, specifically process voids, refunds with waivers, exchanges and schedule changes
• Research customer problems to determine if there were a technology/portal failure and work to resolve the issue for the customer
• Handle hotel re-accommodation scenarios, where customers have booked but are unable to check in at the hotel
• Handle any scenarios where a traveler may be stranded (unable to take flight, unable to check in at hotel, unable to receive rental car, etc.)
• Resolve escalated customer issues which may require customer call backs
• Understand and identify trigger language scenarios and escalate those as appropriate
• Ensure industry standards and regulatory requirements for information security and data protection are met
• Demonstrate a duty of care attitude by providing an exceptional level of customer service to all users who contact
• Maintain a positive and professional demeanor while listening and responding to all customer