AmeriGas_Coach - MUM 1

Job Summary

Team Leader- Operations –Voice /Blended (US)
Roles and Responsibilities:
1 Should have Team Handling Experience
2 Should have 1+Years’ Experience as Team Leader
3 Should exhibit People Management Skills.
4 Should be aware of the various Operations and Client Metrics. 
5 Strong analytical, solving skills with strong MS Excel skills.
6 Needs to have the drive to achieve given targets.
7 Process adherence (Check, analyze, Control & Improvement).
8 Drive & adhere to Policies & Procedures.
9 Should be well versed in coaching & providing feedback
10 Basic exposure to excel.
11 Good process knowledge and Good interpersonal skills
The candidate should be possess the following skills
- People Management skills
- Client Management skills
- Process Management skills
- Coaching and Training
- Feedback and Performance Management skills
- Attrition, Shrinkage, AHT, CSAT, Schedule Adherence, BQM Management, SLA Management
5 Days Working Role
Work from office opportunity
Education Target: Minimum Graduate (Any Bachelor’s Degree)

Education              :   HSC

Experience            :   Minimum 1 year of experience as a TL

Process                 :   International (International Process only should apply)

Background           :   BPO Experience

                Shift Window         :   24 x 7

                Weekoffs              :   Any 2 days in a week

                Experience Target :   Experience in handling team; have managed clients; hands on excel and people management skills

            Skills                    :   Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage

                Notice Period           :   Minimum 30 days or immediate