Manager - Operations at Mumbai Location (US-Chat Process)

• Candidates should be from Mumbai location only
• Retentions background experience is mandatory
• Total Experience         - 12+yrs
• Relevant Experience  - 1+ yrs (Manager on paper)
• Education                    - Any Graduate or 4 years Diploma
• Shifts                           - US
• Handling AM's & TL's
• College degree in Business Management/Administration or equivalent combination of education and directly related experience
• 4 or more years of directly related experience, including 2 or more years of supervisory experience.
• Strong leadership skills with the ability to manage large groups of people.  Strong verbal/written communication and facilitation skills.  Strong interpersonal skills and experience demonstrating successful customer relationship management.
• International Voice Experience; having chat experience will have an added advantage
• Shall operate in US shift timings, and would be required to stretch as and when required
• manager level into BFSI Domain for International contact center, US
• Appropriate communication and escalation of client issues to multiple levels of site and Operations management
• Client strategies to meet client/corporate goals and objectives