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NOC Windows Administrator


Req ID#:  378733

Mumbai, AP, IN, 400072

Job Description: 
  • Responsible for administration and application of best practices to monitoring solutions
  • Perform technical research and analysis of data to identify or eliminate root cause potentials
  • Leverage details of previous incidents in trend analysis to incorporate proactive monitoring practices
  • Apply logic to correlate multiple events, determining impact to business and client base utilizing the CMDB
  • Maintains, analyzes, troubleshoots and repairs systems (network, telephony, servers, etc.) and peripherals as directed.
  • Capable of dealing effectively with colleagues and business users working in a constantly evolving environment
  • Be prepared to participate in hands-on moves, adds, and changes of infrastructure equipment
  • Ability to work as part of a regional team across countries, cultures, and time-zones
  • Troubleshooting and escalation of production incidents and issues using structured processes
  • Ability to remain calm and focused under pressure and when faced with adversity or time-sensitive issues
  • Working with a trouble analysis tree to evaluate responses to root cause for consistency, integrity, and validity
  • Creates and/or maintains documentation as required
     

SUPERVISORY RESPONSIBILITIES

 

  • None

 

QUALIFICATIONS

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

EDUCATION and/or EXPERIENCE

 

  • Minimum of 4 years of experience supporting a Server and infrastructure environment or a Technical Diploma/Degree in Information Technology and 3 years of experience in proactive support of a server and infrastructure environment
  • Advanced knowledge of TCP/IP, Windows Operating Systems 2003, 2008 and 2012;
  • MCSE 2003/2008 Required (Windows/Server vertical)
  • Minimum of 2 years’ experience administering
  • Nagios monitoring application
  • Any Ticketing tools
  • Understanding of PowerShell scripting
  • Understanding of trouble shooting principles and practices
  • Understanding of trouble shooting the Microsoft Application Suite
  • Understanding of Unix/Linux, Cloud technology
  • Understanding of basic networking skills
  • Excellent written and verbal skills

 

LANGUAGE SKILLS

 

Ability to read, analyze, and interpret general business periodicals, professional journals, corporate procedures/regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

 

MATHEMATICAL SKILLS

 

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. 

 

REASONING ABILITY

 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

PHYSICAL DEMANDS

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to sit.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee may occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.

 

SECURITY COMPLIANCE

 

Employees are required to maintain compliance with SYKES safety, security, and privacy programs.  Responsible for being an active participant in the SYKES safety, security and privacy programs to protect SYKES' business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all SYKES' employees.

 



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