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Network Security Engineer L2

Req ID#:  366453

Mumbai, AP, IN, 400072

Job Description: 

 Level 2 Engineer:  5 to 7 years of relevant experience in Network and Security


·       Certification - CCNA and CCNP

·       Troubleshoot highly complex customer network issues (LAN & WAN) and provide corrective actions to restore the customer services

·       Troubleshoot and resolve highly complex WAN issues in coordination with carriers & suppliers

·       Hands-on experience on troubleshooting Cisco ASR, ISR routers, 4600 and 6500 switches, MERAKI wireless controllers

·       Good Knowledge of Routing  & Switching Protocol, Network Monitoring and remote management tools

·       Experience in handling CISCO L3 and L2 Devices.

·       Knowledge in MPLS and VPN networks.

·       Hands-on knowledge and working experience in Security Productions such as ASA ,FTD, Checkpoint Firewall and WSA appliance.

·       F5 load balance knowledge and working experience would be added advantage.

·       Expertise in CISCO switch ( 4500,6500 and 9500 + Nexus would be added advantage)

·       Maintaining and taking the periodical backup of all the IT Components.

·       Designing, updating the WAN & LAN diagrams & documenting the Network details

·       Creation of MOP/SOP and responsible for change management

·       Responsible for technical documentation of customer network and updating internal knowledge database

·       Proactive Monitoring of Solarwind



·       Perform impact and risk assessments for the planned and project tasks

·       Creation of MOP/SOP and responsible for change management

·       Performance tuning of Network devices

·       Provide technical inputs for monthly customer service review reports and creation of Service Improvement Plans

·       Assist is creation of Root Cause analysis (RCA) with Level 2 and Level 1 engineers

·       Adherence and compliance to the defined processes and tasks assigned

·       Training and Mentoring Level 2 network engineers and other staff as necessary

About Foundever

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Job Segment: Network Engineer, Network, Network Security, Cisco, CCNP, Engineering, Technology, Security

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