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Operations Reporting Analyst - Mumbai 1

Operations Reporting Analyst - Mumbai 1

Req ID#:  385113

Mumbai, India, IN, 400072

Job Description: 

Job Details

Operations Reporting Analyst – Mumbai Location

Candidates should be from Mumbai Only

Shifts – 24 x 7

Working days – 5/6 days (Depends)

Transport – Home drops will be provided

Job Description

Job Description

  • 1-2 years of experience in similar profile.
  • Minimum Graduation.
  • Should have financial knowledge of call centers workings.
  • Flexible, creative problem-solving, anticipates changes and welcomes challenges.
  • Strong computer skills that include proficiency in MS Office suite, particularly Excel.
  • Previous experience in a dynamic, fast-changing call centre environment required.
  • Proven analytical skills ability to communicate with various management levels.
  • Must be able to communicate clearly and effectively with all levels within the organization.
  • Knowledge of various Call Center Reporting Systems would be a plus.

Primary Responsibilites

  • Build Multiple & Analytical dashboards & reports that reflect the priorities/MSA KPI’s of the centre and business.
  • Creating Financial impact analysis reports & Dashboards.
  • Be able to work/generate simple to medium complex SQL queries for reporting purpose.
  • Provide analytical inputs to improve the efficiencies of various departments, based on their respective business needs.
  • Highlighting / identification of process gap and improvement to the Top Management.
  • Be proactive in seeking and giving business critical information/ feedback that can help enhance operational effectiveness
  • Ensure complete root cause analysis for any key metric/KPI not performing, along with detailed analysis/reasons.
  • Perform other work as required and assigned.


Job Segment: Operations Manager, Call Center, Database, SQL, Operations, Customer Service, Technology

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