Process Trainer - Banking (US)

Education (if beyond High School or equivalent):  ):  Degree, professional qualification or equivalent directly related work experience.

Experience Target (in this job or a related function/field: 2-3 years proven success as an internal/external training and development practitioner with experience coaching, mentoring and developing others in a complex, fast-paced environment.  Solid understanding of training processes and practices for adult learners.  Experience in benchmarking HRD best practices.

Skills:  (identify essential skills required, and identify additional skills that enable success in performing this job)

• Strong understanding of computer basics (Windows, Excel, Word, Email and Internet).
• Proven client relationship skills.
• Well-developed consultancy skills.
• Delivering and facilitating learning and development interventions.
• Proven ability to use IT competencies and skills to analyze client needs and agree on client specifications for learning content/materials.
• Ability to design and evaluate learning material – create a facilitators guide and participants material to support technical programs.   
• Experience in coaching, mentoring and developing others in a complex, fast paced environment.
• Results driven to achieve key objectives at a corporate and site level.
• A strong problem solver and researcher with the emotional and intellectual resilience to make key decisions.
• Excellent interpersonal, organization and time management skills. 
• Excellent listening, oral, and written communication skills.
• Ability to deliver both UK and US content

Knowledge/Abilities:  (describe type and level of knowledge or ability needed to perform essential job functions and those that enable success in performing this job)

• Strong background in Customer Service industry (call center preferred, but not essential).
• Ability to manage deadlines, manages people, create effective partnerships with leadership, establish strong community education ties, develop training materials and apply reason to business problems. 
• Good judgment and the ability to express thoughts clearly and simply.

Special Certifications (if appropriate--identify if required to perform the job or just preferred):

Training and Development qualifications strongly preferred.

Travel Required (typical % of time, scope of travel (in country, international), transportation mode, special issues):

Some travel and overnight stays (in country) required to support other sites. 

Other: (if appropriate, list anything especially challenging or unique about this position that is needed to be successful in performing this job that is not covered in other areas above) Flexibility in work schedules required as the role requires to interact with clients from different regions/ countries.