Job Summary

Team Leader- Operations-Semi-Tech Non-voice Process- (US)
Roles and Responsibilities:

• Total Experience       : 2-7 yrs
• Relevant Experience: 1+ yrs 
• 1+ years Chat experience mandatory
• Should have Team Handling Experience
• Should have 1+Years’ Experience as Team Leader
• Should exhibit People Management Skills.
• Should be aware of the various Operations and Client Metrics. 
• Strong analytical, solving skills with strong MS Excel skills.
• Needs to have the drive to achieve given targets.
• Process adherence (Check, analyze, Control & Improvement).
• Drive & adhere to Policies & Procedures.
• Should be well versed in coaching & providing feedback
• Basic exposure to excel.
• Good process knowledge and Good interpersonal skills
• The candidate should be possess the following skills
•  People Management skills
•  Client Management skills
•  Process Management skills
•  Coaching and Training
•  Feedback and Performance Management skills
•  Attrition, Shrinkage, AHT, CSAT, Schedule Adherence, BQM Management, SLA Management, NPS
• 5 Days Working Role
• Any 2 days w/offs
• Work from office opportunity

Education Target: HSC Passed