Team Leader_ MUM Domestic

About Us

Job Summary

Team Leader- Operations Ecommerce Process

Roles and Responsibilities:

6 Days with 1 Week Off (Rotational Shift with Rotational Off)

Shift Timmings 6am to 10 pm
1.    Should exhibit People Management Skills.
2.    Should be aware of the various Operations and Client Metrics. 
3.     Strong analytical, solving skills with strong MS Excel skills.
4.    Needs to have the drive to achieve given targets.
5.    Process adherence (Check, analyze, Control & Improvement).
6.    Drive & adhere to Policies & Procedures.
7.    Should be well versed in coaching & providing feedback
8.    Basic exposure to excel.

Primary Job Responsibilities

1. Team Leader 

Education              :   HSC

Experience            :   Minimum 1 year of experience as a TL

Process                 :   International (International Process only should apply)

Background           :   BPO Experience

 Shift Window         :   24 x 7

 Weekoffs              :   Any 2 days in a week

  Experience Target :   Experience in handling team; have managed clients; hands on excel and people management skills

  Skills                    :   Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage

  Notice Period           :   Minimum 30 days or immediate

Skills/Knowledge/Abilities

Education

Experience Target

Specialized Certifications