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Customer Service Advisor

Req ID#:  207931

Newcastle upon Tyne, Newcastle-E, GB

Customer Service Advisor

Customer Service


Are you a customer service representative looking to expand your skills and maximise your potential earnings? Supported by our company values of creativity, commitment and connection; if you already live these principles day to day then you’re a perfect candidate for us and we want to hear from you. Does this sound like you? We will give you the tools to be able perform as a customer service advisor and have your hard work rewarded.

Are you looking for a role that rewards you the more you put in? With our sales through service commission structure our customer service representatives can take home up to £23,000 per year. The better customer service advisor you are, the better customer service you provide and the more you can increase your earnings!

About Us

  • At Foundever, we believe that the smallest moments can have a big impact on your working experiences, customers, teams and friends. By everyone creating positive moments for each other, we can all make a big difference and improve each other’s experiences. Whether you are with us for months or years, we hope you’ll look back fondly on your time here, and the relationships you made by creating your best moments every day.
  • As a global leader in customer experience, operating in more than 45 countries we have many opportunities for you to grow your career, the only limit to your potential – is you! (After all, we were given the Gold award for best company career growth this year.)
  • We support over 750+ of the worlds’ leading brands in over 45 countries, supporting more than 9 million customer interactions each and every day. With more than 84% of our associates saying they have been given opportunity to grow and develop with us and 93% of our managers being hired internally, your career here really is what you make it. We’re more than just a big company, as part of a global, diverse culture, here you’ll find a real sense of belonging and purpose. Our award winning culture really speaks for itself. Don’t just take our word for it! Why not check out our recent awards here -

Job Summary

A fantastic opportunity for customer service advisors.

Our most successful customer service advisors regularly see commission payments of more than £200+ per month. These agents have a real passion for providing excellent customer service by understanding their customers, building relationships and taking ownership, ensuring to get a resolution the first time, every time. Our very best customer service representatives are highly self-driven with a strong desire to succeed.

We are seeking friendly, outgoing customer service advisors to join our growing team of customer service agents. You will be supporting one of our biggest clients, speaking to customers daily via inbound calls. You will be responsible for resolving queries or problems, and also matching our customers to the best deals to suit them for TV, broadband and phone.

Primary Job Responsibilities

We are looking for customer service advisors who are;

  • Respond and resolve customer contacts/complaints in a professional and timely manner and in line with associated processes and procedures.
  • Record information on contacts/complaints as and when required and maintain accurate records and systems.
  • Manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation.
  • Resolve all dissatisfaction during the first point of contact wherever possible.
  • Communicate and liaise with appropriate individuals and departments internally and externally.


  • Experience of handling customer contacts and resolving customer enquires.
  • Ability to communicate both verbally and written.
  • Numeracy skills.
  • Ability to work as part of a team, support colleagues and promote excellent team spirit.
  • Ability to plan and organize time and tasks effectively.
  • Expertise in the use of a PC with experience of using office automation tools such as outlook, word, excel.
  • Must pass appropriate clearance for the role.

Contract Terms

  • Temporary and Permanent contracts
  • Full time positions (37.5 hours per week)
  • Weekly Pay
  • Paid Training


We do operate in a call centre environment and work Monday - Sunday


What we offer for our Customer Service Advisors ....

Our Customer Service Advisors operate in a call centre environment and work over 7 days.

Our opening hours are:-

  • Monday - Friday 08:00 - 21:00
  • Saturday and Sunday 08:00 - 18:00


  • Industry Leading training and support.
  • Continued development and opportunities.
  • Wellness Programmes
  • Company events
  • Casual Dress Code
  • Work from home opportunities

Next Steps...

After you click apply to become a customer service advisor, you will be redirected to our online screening system 'Harver'. The application will take around 30-45 minutes to complete and will be taken into consideration through the hiring process. Once complete a member of the Recruitment Team will review your application and contact you to discuss the next steps. We look forward to receiving your application!


Data Notice
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

Job Segment: Call Center, Customer Service

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