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Customer Service Advisor

Req ID#:  207931

Newcastle upon Tyne, Agent Opening, GB

Customer Service Advisor


Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

·    GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.  

·    BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  

·    WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  

·    GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.  

·    MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group. 

About Us

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners  with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and  deliver a competitive edge across all customer touchpoints. 

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

Job Summary

A fantastic opportunity for customer service advisors.

The primary function of the role is to be the first point of contact and deliver a professional and high quality customer service. This could include dealing with customer, client, or third party contacts and complaints within agreed service levels. The individual will need to use their own initiative as well as follow established procedures, processes and systems to source information to provide a resolution for the customer.  The role may also involve initiating contact with individuals within the client’s organisation or other 3rd parties.

Primary Job Responsibilities

  • Respond and resolve customer contacts/complaints in a professional and timely manner and in line with associated processes and procedures.
  • Record information on contacts/complaints as and when required and maintain accurate records and systems.
  • Manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation.
  • Resolve all dissatisfaction during the first point of contact wherever possible.
  • Communicate and liaise with appropriate individuals and departments internally and externally.


  • Experience of handling customer contacts and resolving customer enquires.
  • Ability to communicate both verbally and written.
  • Numeracy skills.
  • Ability to work as part of a team, support colleagues and promote excellent team spirit.
  • Ability to plan and organize time and tasks effectively.
  • Expertise in the use of a PC with experience of using office automation tools such as outlook, word, excel.
  • Must pass appropriate clearance for the role.

Contract Terms

  • Temporary and Permanent contracts
  • Full time positions (37.5 hours per week)
  • Weekly Pay
  • Paid Training

Next Steps...

After you click apply, you will be redirected to our online screening system 'Harver'. The application will take around 30-45 minutes to complete and will be taken into consideration through the hiring process. Once complete a member of the Recruitment Team will review your application and contact you to discuss the next steps. We look forward to receiving your application!


Data Notice
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

Customer Service Advisor

Job Segment: Customer Service

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