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Customer Service Advisor

Customer Service Advisor

Req ID#:  387115

Newcastle upon Tyne, Newcastle-E, GB

Job Description: 

Foundever

At Foundever, we believe that small moments can have a big impact on your work experiences, customers, teams, and friends. By creating positive moments for each other, you can make a difference and improve your experience.

Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? At Foundever we focus on you and, with your drive, look to create your best moments.

Job Summary

This is a inbound customer services role, where you'll be a brand ambassador for an amazing retail client. Full on site training will be provided, so experience is not essential.  We're looking for:

 

  • Confident communicators and able to deal with customers via email and Telephone.
  • Able to work with a level of autonomy.
  • Comfortable navigating through multiple computer systems.
  • Able to work as an individual but also contribute to our fantastic culture.
  •  Pro-active in resolving problems as and when they arise.
  • Able to work to high levels of accuracy in a fast paced environment.
  • Take satisfaction in troubleshooting and resolving problems.
  • Is comfortable with multitasking and multi-screen environment.
  • Strong team player with ability to organise, coordinate and execute on details

 

Contract length: Permanent

Operational Hours : 37.5 hours per week 

 Monday - Friday 08:00 - 20:00 | Saturday 09:00 - 19:00 | Sunday 10:00 – 18:30

Job Types: Full-time , Permanent

Salary: £22,308 per Annum 

 

 

Benefits:

 

  • Canteen
  • Casual dress
  • Company events
  • Pension
  • Employee Discount
  • Free parking
  • Health and well-being programme
  • Progression opportunities
  • Transport links
  • Work from home

 

Wagestream

All employees get access to this money management app gives you access to a toolkit of services built around your pay. It can help you to:

 

  • Use Flexible pay to choose when to get paid throughout the month.
  • Track your shifts, earnings and spending in one place.
  • Build a rainy day pot to reduce financial stress and reward yourself in the future.
  • A Benefits checker to calculate what government support you could be missing out on.
  • Chat to a Financial Coach to get expert guidance about your money.
  • Get discounts on your shopping with Voucher

 

Work Location: Onsite - Hybrid options available once training is completed

Expected start date: 05th August 2024

Knowledge and Skills

 

  • Familiar with Customer Service Systems and Processes, strong knowledge of customer care and processes
  • Knowledge and dedication to meeting customer service goals and standards
  • Keep up to date with new product ranges including launch dates, specification and features.
  • PC literate, ability to navigate through various packages and is familiar with Microsoft Office packages.
  • Ability to document and record accurately all Customer Service interactions including any follow up.
  • Utilise products when interacting with customers in order to troubleshoot customer’s questions and issues.

 

Personal Attributes 

  • Passionate about delivering a positive customer experience and exceeding expectations using positive language
  • Creative and innovative
  • Pro-active, self-motivated, able to work using own initiative
  • Is prepared to go above and beyond at all times
  • Excellent attention to detail is required
  • Able to work under pressure and meet tight deadlines
  • Strong listening and effective questioning skills
  • Ability to thrive in a challenging environment and develop new skills
  • Ability to remain calm and focused.
  • Is able to create natural conversations and make emotional connections
  • Resilient and able to take and act on constructive feedback

Experience Target

  • Call Center experience a plus


Job Segment: Brand Ambassador, Call Center, Marketing, Customer Service

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