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Customer Service Agent

Customer Service Agent

Req ID#:  387269

Newcastle upon Tyne, Newcastle-E, GB

Job Description: 

About Us

 

At Foundever, we believe that small moments can have a big impact on your work experiences, customers, teams and friends. By creating positive moments for each other you can make a difference and improve your experience.

 

Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your experience. We hope you look back and feel that Foundever was highlight in your career.

Job Summary

Due to expansion we have an exciting new opportunity at our Newcastle site, we are looking to add experienced Customer Service Agents to our team on one of the six largest energy companies operating in the UK.


The role entails customer service contact regarding a number of topics which our agents provide support for;

 

  • Billing enquiries
  • Handling and replying to customer emails
  • Change of tenancies
  • Back office administrative tasks
  • Complaint handling

 

What we offer ....

 

 

Wagestream

All employees get access to this money management app gives you access to a toolkit of services built around your pay. It can help you to:

 

  • Use Flexible pay to choose when to get paid throughout the month.
  • Track your shifts, earnings and spending in one place.
  • Build a rainy day pot to reduce financial stress and reward yourself in the future.
  • A Benefits checker to calculate what government support you could be missing out on.
  • Chat to a Financial Coach to get expert guidance about your money.
  • Get discounts on your shopping with Voucher

 

Plus:

 

  • · A competitive pay rate of £12.00 per hour - paid monthly 
  • · Full time, Permanent contracts
  • · Sociable working hours  Monday to Friday  08:30 to 17:00
  • · Industry Leading training and support.
  • · Continued development and opportunities.
  • · Wellness Programmes
  • · Company events
  • · Casual Dress Code

 

What are we looking for...?

 

If you have a passion for delighting customers, then we already have that in common. We are looking for individuals who are;

 

  • · Confident communicators and able to deal with customers via email and telephone.
  • · Able to work with a level of autonomy.
  • · Comfortable navigating through multiple computer systems.
  • · Able to work as an individual but also contribute to our fantastic culture.
  • · Pro-active in resolving problems as and when they arise.
  • · Looking to establish themselves with a continually successful and growing business.
  • · Able to work to high levels of accuracy in a fast paced environment.
  • · Transferable skills within Retail, Hospitality and other customer service leading sectors.

 

Skills/Knowledge/Abilities

  • Answers inbound calls within guidelines/goals established by the client and management. Consistently achieves call quality score goals in order to meet client and customer satisfaction goals.

Experience Target

  • Call Center experience a plus


Job Segment: Call Center, Customer Service

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