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Onsite HR Generalist Sumter, SC


Req ID#:  380948

US

Job Description: 

About Us

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About Foundever™ 

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   

 

Summary of Responsibilities 

  • Serves as the functional leader for one or more key HR responsibilities with major focus on associate relations, compliance, training and other HR functions.  
  • Creates and supports retention initiatives by executing programs developed to improve associate morale, satisfaction, productivity and retention.  
  • Supports administration of HR policies, processes and procedures. 
  • Perform other duties as assigned. 

Primary Job Responsibilities

Work Experience 

  • Generally 5 or more year’s progressively responsible experience in Human Resources,  
  • Generalist, or Specialist with experience in associate relations, learning and development, problem and conflict resolution and recruiting non-exempt personnel in a high-volume environment.  
  • Experience managing, coaching, and developing others.    
  • Experience demonstrating extensive knowledge, interpretation, and application of employment laws.   
  • Extensive knowledge of general labor policies and practices including discrimination, harassment, and union avoidance.   
  • Prior experience delivering HR training and development programs.  
  • Demonstrated success in conducting behavioral interviews and management talent assessments.   
  • Experienced in leading positive change.   
  • Call Center industry experience preferred. 

 

Education  

  • Bachelor's degree or equivalent experience in Business, Human Resources, or related area
  • Professional Human Resources certification (PHR) and/or continuing education preferred


Job Segment: HR Generalist, HR, Call Center, Human Resources, Customer Service

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