Customer Service Associate

Sykes and Sitel are now Foundever™

At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options. All our calls are inbound calls only - no cold calling. We invest in our people by providing paid training along with growth and development opportunities, for example 84% of our managers are internal promotions.

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You’ll Enjoy

An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role.

Qualifications:

• Ability to work onsite- 545 E University Pkwy, Orem, UT 84097
• operations hours M-F 6AM-10PM & Su/Sa 7AM-3:30PM MST
• Able to drive customer satisfaction through voice, chat, and/or email communications 
• Able to resolve issues in a timely manner
• Can multi-task and navigate through multiple systems 
• Are eager to advance your career with a reliable company 
• Excellent writing, grammar, and communication skills 
• Are 18+ years of age 
• Have a high school diploma or GED 
• Can pass a criminal background check & drug test
• Have 1 -2 years of service, sales, and/or retail experience 

Key Personality Traits

• Team Player
• Numbers and Goal Driven
• Detail Oriented
• Organizational Management
• Open to feedback on Core Competencies
• Patience
• Navigating and investigating systems
• Customer Service Aptitude
• Critical Thinking
• Knowledge Retention
• Process Driven

Skills, Knowledge, and Abilities:

• 2-4 years of professional experience in a support role
• Strong writing skills. Expert communicator in both small-talk and high pressure moments
• Must thrive in dynamic environments.  Driven to take on new responsibilities
• True Team Player. Open to accepting feedback to ensure the teams success
• Strong attention to detail, organization skills, with an ability to stay focused on assigned tasks
• Flexibility - We are disrupting an industry so changes to traditional processes should be expected
• Ability to deal with extremely confidential and sensitive information
• Zendesk experience preferred

Benefits:

• $17/h
• 100% Paid Professional Training
• Medical Benefits 
• Employee Assistance Program (EAP)
• Employee discounts
• Referral bonuses
• Internal Mobility (84% of our managers are promoted within)

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.