Tech Support Representative

Job Summary

Role Purpose
•    Answer incoming calls to answer inquiries, handle complaints, troubleshoot problems, provide information or assistance to customers, offer basic tech support and provide a customer service experience that promotes client loyalty.
Primary Responsibilities
•    Research information using available resources and tools to respond to customer inquiries and/or requests.
•    Manage and resolve customer complaints.
•    Provide customers with product and service information. Disclosure of terms of agreement for said products or services.
•    Enter new customer information into the system.
•    Update existing customer information. 
•    Process orders, and service renewal requests.
•    Promote customer loyalty and retain clients.
•    Identify and escalate priority issues.
•    Route calls to appropriate resources.
•    Document call information according to standard operating procedures.
Skills Requirements
•    Verbal and written communication skills
•    Process adherence
•    Listening skills
•    Customer service oriented
•    Objective Judgment
•    Adaptability
•    Team work
•    Stress tolerance
•    Good data entry and typing skills.    
•    English Level B2 or upper.
 

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