About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Our Core Values are:

• Creativity: Make it simple, lead the change.
• Commitment: Aim for better, impact for the good.
• Connection: Share experiences, grow together

Job Summary

Answer incoming calls to answer inquiries, handle complaints, troubleshoot problems, provide information or assistance to customers, offer basic tech support and provide a customer service experience that promotes client loyalty.
 

Job Responsibilities

•    Research information using available resources and tools to respond to customer inquiries and/or requests.
•    Manage and resolve customer complaints.
•    Provide customers with product and service information. Disclosure of terms of agreement for said products or services.
•    Enter new customer information into the system.
•    Update existing customer information. 
•    Process orders, and service renewal requests.
•    Promote customer loyalty and retain clients.
•    Identify and escalate priority issues.
•    Route calls to appropriate resources.
•    Document call information according to standard operating procedures.

Skills

•    Verbal and written communication skills
•    Process adherence
•    Listening skills
•    Customer service oriented
•    Objective Judgment
•    Adaptability
•    Team work
•    Stress tolerance
•    Good data entry and typing skills.    
•    English Level B2 or upper.
 

Benefits

Our Benefit Alliances, a key component of our Life Balance programs designed to enhance your overall well-being and work-life harmony. Through strategic partnerships with a variety of businesses, our associates enjoy exclusive promotions and special pricing on a range of products and services. Whether it's discounts on fitness memberships, dining, travel, or wellness products, these alliances offer valuable perks to make your everyday life more enjoyable and affordable. Take advantage of these benefits as part of our commitment to support your personal and professional growth.