Come and work with us.

We are looking for a talented and accomplished Spanish Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

As a Team Manager in this project, your daily responsibilities will include:

• Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.
• Continually review and monitor the work performance of all Advisors against agreed KPIs, instigating appropriate corrective action, and using performance management tools, to manage any shortfall.
• Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPIs.
• Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
• Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
• Facilitate a culture of open and honest 2-way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practices.
• Maintain an environment that supports the spirit of teamwork, where Advisors are committed, loyal, and take pride in working for the company; ensure actions from employee satisfaction surveys are implemented and continuously reviewed.
• Coach, develop, and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development.
• Continuously monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types, ensuring performance metrics are consistently achieved.
• Ensure accurate and timely communication of any client/campaign issues to the Operations Manager.
• Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed. 
• Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities.

To succeed in the role, you will need to have:

• Native or proficient level of Spanish (mandatory)
• Proficient level of English (C1 and above)
• Evidence of effective interpersonal, coaching, and leadership skills 
• Excellent telephone, keyboard, verbal and written communication skills 
• Good numeric and verbal reasoning skills 
• Effective time management
• Ability to organize and prioritize, set priorities and multi-task
• Availability to work 100% from our site in Porto

Knowledge/abilities

• People-oriented
• Sales skills
• An element of gravitas
• Experience with policy work
• Early adopter of technology
• Dependable, reliable, and able to perform duties with minimum supervision
• Ability to interact positively with staff at all levels

Education and experience

• 2/3-year college degree or directly related work experience.
• Previous relevant experience as Team Manager
• Good performance and behaviors in your current role (mandatory)

Benefits.

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!