Senior Operations Manager

Manages first-line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues.  Ensures client and corporate service, quality and contribution goals are met. Ensures that financial, metric and associate satisfaction goals are met.  Provides leadership and management to associates. Provides training and development opportunities for supervisory team.  Coaches and mentors team supervisors.  Regularly conducts supervisor team meetings.  Supervises multiple teams for one or more clients.