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Advantages of Working With Us:

• Fully Remote: Work from home
• Comprehensive Training: 4 weeks of paid training, including hands-on support and On-the-Job Training
• Competitive Pay: $15.55 to $19.90 per hour, dependent on province of residence, plus a $2.50/hr bilingual premium.  
• Comprehensive Benefits: Our package includes medical, dental, life, and vision insurance, a company-matched RRSP, paid time off, free roadside assistance membership, an employee assistance program, and a wellness program.  
• Supportive Team: Virtual support and ongoing coaching. 
• Meaningful Work: Make a real impact by helping patients in need. 

Qualifications:

• High School Diploma or GED required. 
• 3–6 months of customer service experience (call center experience a plus, but not required). 
  Proficient in using Microsoft Office 365, Teams, and navigating a Windows environment. 
• Strong empathy, communication, and problem-solving skills. 
• Ability to work in a fast-paced, time-sensitive environment. 
• Willingness to adhere to scheduled breaks and lunches. 

Home Setup Requirements

• A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed 
• A quiet, distraction-free space is essential; webcam video presence will be required during training and production
• Headset for calls
• Micro shredder (to be purchased by the end of training). 

This role may involve the use of approved artificial intelligence (AI) tools to support day-to-day tasks, improve efficiency, and enhance decision-making. Examples may include automated workflows, data-supported recommendations, drafting or summarization tools, or candidate/employee interaction tools (as applicable to the role). 

Long Description

About Assistance Services Group 

Assistance Services Group (ASG), a Foundever Group company, is committed to building positive and lasting relationships with our clients’ customers, employees and citizens. We provide enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it’s car trouble in the middle of nowhere, or child’s fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help. 

EEO 

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. 


Site: ASG