Key Responsibilities

• Supervise and monitor all stages of the project from setup to maintenance, ensuring progress, quality standards, technical requirements, and resolving issues 
• Follow the project setup plan, defining clear objectives and strategies
• Assign tasks and responsibilities for Conversational Designers and Conversational AI Engineers 
• Identify and mitigate project risks, developing contingency strategies 
• Engage and regularly communicate with relevant project stakeholders
• Owns the project roadmap, ensuring long-term planning with clear prioritization based on strategic goals, business impact, and automation targets 
• Collect and document customer requirements 
• Maintain effective communication with the client to ensure business needs are met 
• Ensure that the project is delivered on time and within client-approved constraints 
• Client-facing meetings such, weekly check-ins, delivery presentations, and retrospectives, capturing and tracking decisions and next steps 
• Ensure compliance with internal processes and client SLAs, including documented handoffs, approval flows, and QA checkpoints 
• Consolidate and translate client feedback into actionable items for the team, maintaining clarity and consistency 
• Present status, tracking project performance and KPIs, delivery health, and future optimization paths 
• Support backlog prioritization, helping the team define what gets tackled in each sprint 
• Ensure project visibility and stakeholder alignment through reporting, dashboards, and regular updates 

Skills and Qualifications

• 5+ years experience in Conversational AI Delivery experience
• Fluent in written and spoken English AND French OR German (C1 level minimum)
• Familiarity with project management software (e.g., Jira, Smartsheet)
• Knowledge of AI technologies, chatbots, voicebots and conversational interfaces 
• Experience in chatbot and voicebot project using Cognigy or LLM tools
• Strong leadership and interpersonal skills
• Excellent communication and presentation skills 
• Proficiency in project management tools and methodologies (e.g., Agile, Scrum)
• Experience with client-facing roles
• Ability to work under pressure and meet tight deadlines 
• Strong organizational and time management skills 
• Proficient in Excel and PowerPoint 
• Data-driven mindset 
• A proactive attitude, with a passion for learning and keeping up with the latest industry trends
• A collaborative team player who can also work independently with minimal supervision

About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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