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Customer Resolution Specialist

Customer Resolution Specialist

Req ID#:  410116

Remote, Ohio, US

Job Description: 

Customer Resolution Specialist

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference 

 

As a customer resolution specialist, you'll be at the forefront of resolving complex customer issues with care, fairness and professionalism, you'll handle escalations across the company's products, ensuring every customer feels heard, supported and treated in line with regulatory and company standards. 

  

The role is ideal for someone who thrives on problem-solving, values empathy and enjoys working in a fast-paced, customer focused environment. You should have a keen eye for investigation. 

 

Please note: This position is currently open to candidates who reside in Ohio only.

 

Why You Should Join Us:

  • $17/H  
  • Enjoy the benefits of working from home.  Save time, money and reduce stress 
  • No equipment? We provide everything you need! 
  • Join a supportive community focused on engagement and recognition 
  • Hands-on paid virtual classroom-style training, as well as ongoing job specific training 
  • Employee discounts and referral bonuses 
  • WEEKENDS OFF! 

What We are Looking For:

  • Must legally be able to work and reside in the state of Ohio 

  • Must be at least 18 yrs of age 

  • Highschool diploma or equivalent  

  • The flexibility to work various shifts, including evenings 

  • Must pass a background check 

Key Skills:

  • Expert in managing and resolving customer concerns via phone, email, and written correspondence 
  • Skilled in investigating issues by gathering and analyzing relevant information 
  • Proficient in delivering fair, timely, and compliant outcomes 
  • Strong communicator with the ability to engage empathetically with customers, even in challenging situations 
  • Knowledgeable in ensuring all cases meet internal policies and regulatory requirements 
  • Experienced in identifying trends and contributing insights to improve customer experience 
  • Collaborative team player focused on resolving root causes and preventing repeat issues 

Home Setup Requirements:

  • A hardwired connection with an internet Speed of 25.0 Mbps download speed and 10.0 Mbps upload speed 
  • A quiet, distraction-free space is essential; webcam video presence will be required during training and production

About Foundever 

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

 

Military Partners   

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. 

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. 

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