About Foundever ™

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Job Summary

We’re looking for an experienced Digital Workplace & Cloud Architect to lead the strategy, architecture, and transformation of our enterprise digital workplace, collaboration, endpoint, identity, and cloud platforms. Reporting to the Principal Global Architect, you’ll define enterprise standards, drive large-scale transformation initiatives, and deliver secure, scalable, and resilient solutions across hybrid and multi-cloud environments.

You’ll work closely with Security, Infrastructure, Engineering, Identity, and Operations teams while providing technical leadership and architectural governance across global regions.

Responsibilities:

• Define enterprise architecture, standards, roadmaps, and governance for digital workplace, endpoint, identity, collaboration, and cloud platforms.
• Lead Microsoft 365 architecture across Exchange Online, Teams, SharePoint Online, OneDrive, Power Platform, Identity, Security, Compliance, and Endpoint Management.
• Design and govern Azure, AWS, and GCP architectures, including hybrid and multi-cloud strategies.
• Drive endpoint modernization using Microsoft Intune, Windows Autopilot, SCCM/MECM, and cloud-managed/co-managed solutions.
• Lead architecture decisions, risk management, technical governance, and solution lifecycle management.
• Translate business and security requirements into scalable technical solutions and communicate with technical and executive stakeholders.
• Produce architecture documentation, standards, operational guides, and ensure successful operational handover and knowledge transfer.
• Mentor engineering teams and support long-term technology strategy.

Technical Expertise

Identity & Access

• Microsoft Entra ID (Azure AD), Active Directory, Hybrid Identity, Entra Connect/Cloud Sync
• Zero Trust, Conditional Access, MFA, Passwordless, FIDO2
• SSO, OAuth2, OpenID Connect, SAML, RBAC, PIM
• B2B Collaboration, External Identities, Access Reviews, Entitlement Management
  

Microsoft 365 & Collaboration

• Exchange Online/Hybrid Exchange
• Microsoft Teams, SharePoint Online, OneDrive
• Microsoft Purview (DLP, Information Protection, Retention, Compliance) 

Power Platform

• Power Apps, Power Automate, Dataverse
• ALM, Managed Environments, DLP, Connectors, Power Fx, AI Builder, Power BI

Endpoint Management

• Microsoft Intune
• Windows Autopilot
• SCCM/MECM & Co-management
• Endpoint Security & Endpoint Privilege Management

Cloud, Security & Automation

• Azure, AWS & GCP
• PowerShell, Microsoft Graph API
• Power BI, Log Analytics
• Microsoft 365 Licensing & Optimization
• Zero Trust architecture and automation

What We’re Looking For

• 10+ years’ experience in enterprise architecture, Microsoft 365, Identity, Endpoint Management, and Cloud technologies.
• Proven experience delivering large-scale digital workplace and cloud transformation programmes within global enterprise environments.
• Strong architecture governance, documentation, operational readiness, and service transition experience.
• Excellent stakeholder management, communication, and leadership skills.
• Experience mentoring technical teams and driving enterprise technology strategy.

You’ll Thrive If You

• Think strategically with an enterprise-first mindset.
• Balance security, compliance, user experience, and operational excellence.
• Enjoy leading transformation and influencing senior stakeholders.
• Are passionate about automation, governance, documentation, and continuous improvement.

What We Offer

• Impactful work. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.
• Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment.
• Competitive compensation. Attractive salary and benefits package.
• Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.

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